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Call Us (888) 359-1911
Call Us (888) 359-1911
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Our Service Begins With You

At MedFlight911, we offer this promise to each and every one of our valued clients: "Our Service Begins with You."

That means from the moment you call our office we will:

  • Go above and beyond to help and serve you.
  • Make the process simple, easy and worry-free.
  • Take care of every detail so you don't have to.
  • Act as your partner and advocate throughout the process.
  • Treat your patient / loved one like family.
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July 18, 2013

The People You'll Meet on Your Air Ambulance Journey

When you or someone close to you takes an air ambulance trip, you'll meet a number of different people, from transport specialists to medical personnel. Below, we've outlined some of the individuals you're likely to encounter when you fly with MedFlight911 air ambulance.

MedFlight911 transport specialists. When you start preparing for an air ambulance trip, a transport specialist is one of the first people you'll talk to. When you contact us to learn more about our long-distance medical transport services, you'll be connected with one of our knowledgeable team members, who will answer your questions about organizing an air ambulance trip through MedFlight911. They'll be able to help you with everything from insurance reimbursement to deciding what type of transport is right for your situation. (For example, do you really need an air ambulance, or would a medical motor coach or a commercial medial escort be appropriate?)

Our transport specialists have both clinical and flight experience. If you're a case manager seeking to arrange transport for a patient, our transport specialists can help assess the patient and manage trip logistics. They have extensive experience working with case managers, so they really understand your specific needs and concerns.

For family members who contact us directly to arrange a transport, our specialists are an invaluable resource. They understand that you probably have a lot of questions and concerns, and they are there to help every step of the way. While much of the transport specialist's job involves managing the nitty-gritty details for you, they also do much more than that, offering comfort, care and an sympathetic ear to families who are in difficult situations.

Whether you're a case manager or family member, our transport specialist is a key point of contact and will help ensure that everything about the transport goes smoothly.

Air ambulance pilots. Our skilled pilots are responsible for ensuring that each flight arrives safely at its destination. Our pilots have years of experience, exemplary safety records, and a complete commitment to the well-being of our patients. Without them, we wouldn't be going anywhere, and they're a crucial piece of the transport puzzle.

Air ambulance medical crew. During your air ambulance journey, you'll be interacting closely with our medical crew. Each air ambulance flight is staffed by at least one, and in some cases up to four, medical professionals who have special training in providing care in the unique air ambulance environment. Our crew members are registered nurses and/or paramedics, and they all have core certifications and undergo regular, ongoing training to ensure that they're able to provide the highest quality care to our patients. Many have advanced certifications, like Critical Care Flight Nurse (CCCFN) or Certified Flight Paramedic (FP-C).

Air medical escort. Not every patient needs an air ambulance. For patients who are medically stable but need a little extra help, we may recommend an air medical escort. Our trained escorts travel with our patients on commercial flights, helping them navigate airports, take medications, and get to their destination safely. Our air medical escorts are the same air ambulance medical crew personnel, either Critical Care Flight Nurses or a Certified Flight Paramedic, and they're capable of assisting in a wide variety of situations, including medical emergencies.

Without the support of all these different team members, we wouldn't be able to provide the high-quality patient care and long distance medical transport that we pride ourselves on. Please join us in delivering a hearty "thank you" to each and every member of the MedFlight911 team!

Interested in learning more about MedFlight911's long-distance medical transport services? Give us a call at 888-359-1911 or get a no-obligation air medical transport quote here.


MedFlight911: Get your Air Medical transport started right now - Request a Transfer.



  • J. S. CA

    Dear WONDERFUL folks, First of all our hearts are overflowing with gratitude for the professional and compassionate way in which you have embraced our inquiries into your services. Thank you for all
  • L. C. TX

    Just a note to say thanks for all that you did for our family this past week. MedFlight911 went way over board in helping with JT's transport.
  • A. R. Brussels

    At this level, one firm among those mentioned above, was offering noticeably a best quote: Medflight911.
  • F. Z. CA

    We appreciated MedFlight911's professional service from beginning to end. You delivered a high-quality, smooth and friendly service not only to my father but also to our whole family.
  • J. T. KY

    MedFlight911 is fantastic! There is a genuine interest in the customer and the family. Communication was informative.
  • R. N. Venezula

    One more time I would really like to thank you and your crew for all the help getting my father to Houston.
  • S. L. CA

    Thank you for your hard work and tireless effort in getting my father back to CA. I truly appreciated MedFlight911's capabilities in getting him safely back to his home.
  • H. W. GA

    MedFlight911's service was Excellent! I would highly recommend MedFlight911 to anyone. The planning was seamless.
  • Katlin E. OR | Patient

    MedFlight911, I wanted to thank all of you for helping me and my twin boys with our medical transports. Although the trip felt like it was just minutes in length,
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