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Our Service Begins With You

At MedFlight911, we offer this promise to each and every one of our valued clients: "Our Service Begins with You."

That means from the moment you call our office we will:

  • Go above and beyond to help and serve you.
  • Make the process simple, easy and worry-free.
  • Take care of every detail so you don't have to.
  • Act as your partner and advocate throughout the process.
  • Treat your patient / loved one like family.
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December 12, 2013

MedFlight911 Helps Couple Celebrate 60th Wedding Anniversary

medical-motorcoach-mealsAt MedFlight911, we develop a special relationship with every patient we serve. We really do love getting to know them and their families as we organize their air ambulance or other medical transport. And sometimes, their stories are so heartwarming we feel compelled to share them with you. Here's one of those stories.

Last summer, we received a call in the MedFlight911 offices from a man who was looking to arrange transport for his elderly parents. They were getting up there in years—both husband and wife were in their 80s—and they and their family decided it just wasn't safe for them them live on their own any more, especially since their home was in a fairly remote area. After talking to the son and learning more about his parents' condition, we agreed that a medical motor coach was the best way to get them to where they needed to be.

Our medical motor coach trip would take us from rural Maine to a retirement community in upstate New York, close to where their son and his family lived. While the couple was elderly, they were still in fairly good health, so we were anticipating a fairly straightforward trip. Then MedFlight911 received another call from the son. He didn't want to trouble us, but his parents had a special request. His parents would be celebrating their 60th wedding anniversary shortly after leaving their home of many years. They realized that they might not have a chance to return to the area any time soon, and they wanted to make a special stop at a restaurant along the way that was known for its amazing blueberry pancakes. The restaurant had been there for decades, and the couple had eaten their many times on their summer vacations and road trips with the kids. They wanted to make one last visit to celebrate their six decades of marriage. Of course, it was a request that we couldn't refuse.

We took a look at our medical transport itinerary and realized that stopping at the restaurant would require only a small detour from our planned route. If we timed everything just right, we should be able to make it to the restaurant just before it closed for the night. So, we called the son back and told him to tell his parents to get ready to eat some pancakes. To be honest, the MedFlight911 crew was looking forward to the side trip too.

When the day of the transport arrived, everything went smoothly. The couple were fun and friendly as we got them onto the medical motor coach, and were so grateful that they'd have the chance to visit a spot that held such special memories for them one more time. While we ended up running a few minutes behind schedule due to some traffic delays, we called ahead to the restaurant and explained the situation to the staff, who said they'd be more than happy to stay open a little longer so that the couple could celebrate their diamond anniversary just they way they wanted. When we finally arrived, everyone was so excited, from the couple, to the restaurant staff, to everyone on the MedFlight911 team. We were so grateful to share in this couple's special day and it felt great to go that extra mile for two of our wonderful patients. And the pancakes? They really were delicious.

Are you interested in learning more about MedFlight911's medical motor coach services? Give us a call at 888-359-1911 or get a no-obligation air medical transport quote here.

MedFlight911: Get your Air Medical transport started right now - Request a Transfer.



  • J. T. KY

    MedFlight911 is fantastic! There is a genuine interest in the customer and the family. Communication was informative.
  • R. N. Venezula

    One more time I would really like to thank you and your crew for all the help getting my father to Houston.
  • L. C. TX

    Just a note to say thanks for all that you did for our family this past week. MedFlight911 went way over board in helping with JT's transport.
  • F. Z. CA

    We appreciated MedFlight911's professional service from beginning to end. You delivered a high-quality, smooth and friendly service not only to my father but also to our whole family.
  • A. R. Brussels

    At this level, one firm among those mentioned above, was offering noticeably a best quote: Medflight911.
  • J. S. CA

    Dear WONDERFUL folks, First of all our hearts are overflowing with gratitude for the professional and compassionate way in which you have embraced our inquiries into your services. Thank you for all
  • H. W. GA

    MedFlight911's service was Excellent! I would highly recommend MedFlight911 to anyone. The planning was seamless.
  • S. L. CA

    Thank you for your hard work and tireless effort in getting my father back to CA. I truly appreciated MedFlight911's capabilities in getting him safely back to his home.
  • Katlin E. OR | Patient

    MedFlight911, I wanted to thank all of you for helping me and my twin boys with our medical transports. Although the trip felt like it was just minutes in length,
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