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Call Us (888) 359-1911
Call Us (888) 359-1911
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Our Service Begins With You

At MedFlight911, we offer this promise to each and every one of our valued clients: "Our Service Begins with You."

That means from the moment you call our office we will:

  • Go above and beyond to help and serve you.
  • Make the process simple, easy and worry-free.
  • Take care of every detail so you don't have to.
  • Act as your partner and advocate throughout the process.
  • Treat your patient / loved one like family.
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June 28, 2012

MedFlight911 Air Medical Transport FAQs: Will Insurance Pay for Air Ambulance Services?

While working with case managers to arrange air medical transport, the single most common question we receive is “Will transportation be covered by my client’s insurance?” In an ideal world, every single transport would be covered by insurance. Unfortunately, that is not the case. Sometimes, patients’ requests for air medical transport are denied by insurance companies. This denial can be confusing, stressful, and heartbreaking.

However, even if air medical transport is not specifically covered by your patient’s insurance, we can still help. At MedFlight911, our primary goal is to find the most cost-effective and safe method to get your patient to his or her destination. We will go through every possible option to get your client the care they need. Steps we commonly take include:

Contacting the insurance company
Sometimes the squeaky wheel gets the grease. Our team will contact the patient’s insurance company and work with them to get air ambulance transport covered. This does not always work, but we have a good track record, particularly when we’re working alongside case managers and other patient advocates. We’ve written here in the blog, in fact, stories of finally breaking through and getting insurance coverage for a patient (as with Sophie’s mommy).

Tailor options to make the most affordable plan
Our patients’ needs are our primary focus. We will consider all possible transport options and determine which is the most cost effective and safe. Since we offer a range of medical transport services – from medical motor coach to commercial air medical escorts to critical care transport ambulances – we can offer the best fit for a patient’s needs, including medical condition and budget.

Provide a clear estimate for cost services
We pride ourselves on transparency and honesty. We will provide you and your client with a quote without any hidden fees or surcharges. Changes can happen. If they do occur, we will explain the change to you and discuss other available options.

We understand that neither case managers nor patients and their families are in a position to comparison shop for an air medical transport provider as they would for a car or television. You’re busy, and your patients and their families are likely scared, confused, and stressed. They need emotional support in addition to medical transport. That is why we pride ourselves on not merely being an air ambulance service provider. Our clients are not just consumers. At MedFlight911, we strive to go above and beyond to make the process simple, easy, and worry-free while acting as a care partner and a patient advocate. It is not simply about getting business; it is about demonstrating compassion and respect to every patient.

To find out more about MedFlight911's range of medical transport services give us a call at 888-359-1911 or get a no-obligation medical transport quote here.

MedFlight911: Get your Air Medical transport started right now - Request a Transfer.



  • L. C. TX

    Just a note to say thanks for all that you did for our family this past week. MedFlight911 went way over board in helping with JT's transport.
  • J. T. KY

    MedFlight911 is fantastic! There is a genuine interest in the customer and the family. Communication was informative.
  • F. Z. CA

    We appreciated MedFlight911's professional service from beginning to end. You delivered a high-quality, smooth and friendly service not only to my father but also to our whole family.
  • J. S. CA

    Dear WONDERFUL folks, First of all our hearts are overflowing with gratitude for the professional and compassionate way in which you have embraced our inquiries into your services. Thank you for all
  • Katlin E. OR | Patient

    MedFlight911, I wanted to thank all of you for helping me and my twin boys with our medical transports. Although the trip felt like it was just minutes in length,
  • R. N. Venezula

    One more time I would really like to thank you and your crew for all the help getting my father to Houston.
  • S. L. CA

    Thank you for your hard work and tireless effort in getting my father back to CA. I truly appreciated MedFlight911's capabilities in getting him safely back to his home.
  • H. W. GA

    MedFlight911's service was Excellent! I would highly recommend MedFlight911 to anyone. The planning was seamless.
  • A. R. Brussels

    At this level, one firm among those mentioned above, was offering noticeably a best quote: Medflight911.
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