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Call Us (888) 359-1911
Call Us (888) 359-1911
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Our Service Begins With You

At MedFlight911, we offer this promise to each and every one of our valued clients: "Our Service Begins with You."

That means from the moment you call our office we will:

  • Go above and beyond to help and serve you.
  • Make the process simple, easy and worry-free.
  • Take care of every detail so you don't have to.
  • Act as your partner and advocate throughout the process.
  • Treat your patient / loved one like family.
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August 22, 2012

Why Do I Have to Pay for an Advanced Air Ambulance Upfront?

When we’re working with a family to arrange long-distance medical transport, they sometimes ask us: “Why do I have to pay for my air ambulance upfront?” After all, many other types of businesses accept payment after the service is performed, so what makes an air ambulance different?

The short answer is that an air ambulance just isn't like most other services. While requiring payment upfront may occasionally present some challenges for the family, we have good reasons for doing so.

Medical transport is costly, whether it involves an advanced air ambulance, ground medical transport, or an air medical escort. Arranging a transport is an expensive, time- and labor-intensive process. If a trip is cancelled at the last minute and we haven't received payment in advance, we have to absorb those costs – and pass them on to our other customers. In order to run our business efficiently and make sure we're able to offer the services that patients need, we need to get payment upfront.

There are several ways you can pay for your MedFlight911 air ambulance:

  • Cash or wire transfer (we offer a small discount if customers choose this option)
  • Credit card
  • Insurance (in this case, we get a letter from the insurance company guaranteeing payment)
  • Combination (usually, the family pays for part of the flight and the insurance company pays the other part)
  • Discharge facility (such as the hospital) covers the cost

We – and most other air ambulance providers – don't offer loans or other forms of deferred payment. In addition, if a customer does need to cancel an air ambulance trip or ground transport, they'll be responsible for any resulting expenses. If someone needs to cancel a medical escort trip, we'll work with airlines, hotels, and others to get a refund, though this isn't always possible.

What if it's not the customer but MedFlight911 who has to cancel an air ambulance trip? Fortunately, we've never had that happen. However, if we did have to call off a transport because of a problem on our end, we'd fully reimburse the customer.

We know that arranging payment for an air ambulance can be difficult, especially if you have the additional stress of caring for a sick or injured loved one. That's why we’re here to help you find a payment solution that works for everyone involved – the family, the patient, and us. If you're in need of air medical transport and have any questions about paying for services, please feel free to give us a call. We're always happy to answer your questions!

Stay tuned for next week's blog post, where we'll explain what happens when an air ambulance flight is cancelled.

To find out more about MedFlight911's advanced air ambulance services give us a call at 888-359-1911 or get a no-obligation medflight air ambulance quote here.


MedFlight911: Get your Air Medical transport started right now - Request a Transfer.



  • A. R. Brussels

    At this level, one firm among those mentioned above, was offering noticeably a best quote: Medflight911.
  • L. C. TX

    Just a note to say thanks for all that you did for our family this past week. MedFlight911 went way over board in helping with JT's transport.
  • J. S. CA

    Dear WONDERFUL folks, First of all our hearts are overflowing with gratitude for the professional and compassionate way in which you have embraced our inquiries into your services. Thank you for all
  • R. N. Venezula

    One more time I would really like to thank you and your crew for all the help getting my father to Houston.
  • S. L. CA

    Thank you for your hard work and tireless effort in getting my father back to CA. I truly appreciated MedFlight911's capabilities in getting him safely back to his home.
  • Katlin E. OR | Patient

    MedFlight911, I wanted to thank all of you for helping me and my twin boys with our medical transports. Although the trip felt like it was just minutes in length,
  • J. T. KY

    MedFlight911 is fantastic! There is a genuine interest in the customer and the family. Communication was informative.
  • H. W. GA

    MedFlight911's service was Excellent! I would highly recommend MedFlight911 to anyone. The planning was seamless.
  • F. Z. CA

    We appreciated MedFlight911's professional service from beginning to end. You delivered a high-quality, smooth and friendly service not only to my father but also to our whole family.
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