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Our Service Begins With You

At MedFlight911, we offer this promise to each and every one of our valued clients: "Our Service Begins with You."

That means from the moment you call our office we will:

  • Go above and beyond to help and serve you.
  • Make the process simple, easy and worry-free.
  • Take care of every detail so you don't have to.
  • Act as your partner and advocate throughout the process.
  • Treat your patient / loved one like family.
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June 24, 2014

When Your Vacation Isn't All Fun and Games, MedFlight911 Is There to Help

transport-concerns-scuba-divingWhen you jet off for your much-deserved beach vacation, you're probably thinking about all the fun and relaxing you're going to do—not the chance that you might need an air ambulance. That's likely what was in the mind of a recent MedFlight911 patient, when she headed off to spend the holidays—and her birthday—in the Caribbean.

The French tourist was having a great time in the Caribbean—she even went diving on her birthday. That's where things took an unfortunate turn. While on her dive, she went too deep for too long and came up too fast, which caused her to develop decompression sickness, also known as "the bends." She received treatment at a hospital on the island, but they weren't able to fully treat her condition. She needed to be in a special type of hyperbaric chamber, and the closest facility that would be able to help her was in Miami. Of course, the decompression sickness meant that a commercial flight was out of the question.

She'd need an air ambulance to get to Florida. That's when her insurance company called MedFlight911. The MedFlight911 team conferred with the patient's insurer and organized all the details of the air medical transport. The patient, however, wasn't quite ready call it quits on her vacation—she actually put off our departure because she wanted to spend more time enjoying the island sights. Her insurance company let her know that she could stay—but that they wouldn't be able to continue to pay for her care or her worldwide air ambulance flight out of the country. The patient quickly agreed it was time to end her vacation.

Our air ambulance team got in touch with the patient, and we were able to arrange a time to pick her up at the airport in the Caribbean. Because of her decompression sickness, we had to take extra steps to keep her safe and healthy during her international air ambulance flight to Florida, including pressurizing the cabin and flying lower than we normally would to prevent problems.

The air ambulance flight from the Caribbean to Miami came off without a hitch. The patient was easy to work with and grateful for our help. After the four-hour journey, we landed in Florida and the patient moved on to the hospital that had the special hyperbaric chamber that would help her recover from her condition and eventually get back to her home in France. And as always, the MedFlight911 team was happy that we were able to help her on her way!

Are you interested in learning more about MedFlight911's air ambulance services? Give us a call at 888-359-1911 or get a no-obligation air medical transport quote here.


MedFlight911: Get your Air Medical transport started right now - Request a Transfer.



  • Katlin E. OR | Patient

    MedFlight911, I wanted to thank all of you for helping me and my twin boys with our medical transports. Although the trip felt like it was just minutes in length,
  • S. L. CA

    Thank you for your hard work and tireless effort in getting my father back to CA. I truly appreciated MedFlight911's capabilities in getting him safely back to his home.
  • J. T. KY

    MedFlight911 is fantastic! There is a genuine interest in the customer and the family. Communication was informative.
  • J. S. CA

    Dear WONDERFUL folks, First of all our hearts are overflowing with gratitude for the professional and compassionate way in which you have embraced our inquiries into your services. Thank you for all
  • A. R. Brussels

    At this level, one firm among those mentioned above, was offering noticeably a best quote: Medflight911.
  • R. N. Venezula

    One more time I would really like to thank you and your crew for all the help getting my father to Houston.
  • L. C. TX

    Just a note to say thanks for all that you did for our family this past week. MedFlight911 went way over board in helping with JT's transport.
  • H. W. GA

    MedFlight911's service was Excellent! I would highly recommend MedFlight911 to anyone. The planning was seamless.
  • F. Z. CA

    We appreciated MedFlight911's professional service from beginning to end. You delivered a high-quality, smooth and friendly service not only to my father but also to our whole family.
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