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Our Service Begins With You

At MedFlight911, we offer this promise to each and every one of our valued clients: "Our Service Begins with You."

That means from the moment you call our office we will:

  • Go above and beyond to help and serve you.
  • Make the process simple, easy and worry-free.
  • Take care of every detail so you don't have to.
  • Act as your partner and advocate throughout the process.
  • Treat your patient / loved one like family.
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May 25, 2012

When Accidents Happen: How MedFlight911's Commercial Medical Escort Service Can Help

Have you ever considered what you would do if you had an accident while you were on vacation? That's exactly what happened to one patient who MedFlight911 air ambulance recently helped. Beth and her husband were spending their vacation at a resort not far from Phoenix Arizona. The couple was having a great time relaxing and enjoying their trip when Beth fell and broke her knee.

Beth's injury wasn't life threatening, fortunately. But it did create a number of difficulties. Beth needed to get from Arizona to her home in San Francisco. The problem? She was wheelchair bound as a result of her accident. Needless to say, that made air travel a bit more challenging than normal. And, neither Beth’s husband nor their family was able to move her by themselves.

Beth and her husband weren't exactly sure what to do. That’s when they got in touch with us. Once they explained their situation, we said we'd be happy to help. We determined that a commercial air medical escort was the best fit for Beth's needs, and we arranged to have one of our medically trained escorts accompany her and her husband back to California.

MedFlight911's commercial air medical escort helped Beth and her husband navigate the airport and board the plane back to San Francisco. Beth's injury presented a few challenges when it came to the actual flight, however. One of the biggest issues was that Beth really needed to be in a semi-reclining position because of her injury. However, as with all commercial flights, her seat needed to be in an upright position during takeoff and landing. That could have been a difficult situation for Beth and her husband to deal with on their own, but with the medical escort's assistance they were able to come up with a solution that allowed Beth to be comfortable while also adhering to the airline's rules.

The other issue that came up was that the flight departing from Phoenix was delayed by over an hour. Now, at MedFlight911 we always build some slack into our schedules when setting up flights for exactly that reason. In this case, we were dealing with a longer delay than normal, which threw the schedule off a bit. Fortunately, we were able to recover from that hiccup and get Beth and her husband back to their home in the Bay Area without any problems.

Beth's situation is a great example of the advantages of hiring an air medical escort. She and her husband weren't expecting to have to deal with a medical emergency while they were on vacation. Unfortunately, that's what happened. But by contacting MedFlight911, they were able to get the help they needed to get back to California so that Beth could recover in the comfort of her own home. Of course, we were happy to help!

To find out more about MedFlight911's commercial air medical escort services give us a call at 888-359-1911 or get a no-obligation commercial air medical escort quote here.

MedFlight911: Get your Air Medical transport started right now - Request a Transfer.



  • J. S. CA

    Dear WONDERFUL folks, First of all our hearts are overflowing with gratitude for the professional and compassionate way in which you have embraced our inquiries into your services. Thank you for all
  • S. L. CA

    Thank you for your hard work and tireless effort in getting my father back to CA. I truly appreciated MedFlight911's capabilities in getting him safely back to his home.
  • R. N. Venezula

    One more time I would really like to thank you and your crew for all the help getting my father to Houston.
  • A. R. Brussels

    At this level, one firm among those mentioned above, was offering noticeably a best quote: Medflight911.
  • F. Z. CA

    We appreciated MedFlight911's professional service from beginning to end. You delivered a high-quality, smooth and friendly service not only to my father but also to our whole family.
  • J. T. KY

    MedFlight911 is fantastic! There is a genuine interest in the customer and the family. Communication was informative.
  • H. W. GA

    MedFlight911's service was Excellent! I would highly recommend MedFlight911 to anyone. The planning was seamless.
  • Katlin E. OR | Patient

    MedFlight911, I wanted to thank all of you for helping me and my twin boys with our medical transports. Although the trip felt like it was just minutes in length,
  • L. C. TX

    Just a note to say thanks for all that you did for our family this past week. MedFlight911 went way over board in helping with JT's transport.
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