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Call Us (888) 359-1911
Call Us (888) 359-1911
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Our Service Begins With You

At MedFlight911, we offer this promise to each and every one of our valued clients: "Our Service Begins with You."

That means from the moment you call our office we will:

  • Go above and beyond to help and serve you.
  • Make the process simple, easy and worry-free.
  • Take care of every detail so you don't have to.
  • Act as your partner and advocate throughout the process.
  • Treat your patient / loved one like family.
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September 02, 2011

I Need An Air Ambulance. What Information Should I Gather?

If you think you need an air ambulance to transport yourself or a loved one, there are some pieces of information you’ll need to gather as you begin to make arrangements. When you call MedFlight911, we’ll listen carefully to your situation and ask the questions that will give us a complete understanding of your loved one’s needs.  Together, we’ll look at all of the factors that determine which type of medical air transport is best, and MedFlight911 will give you options.

We’ll ask you for a number of medical documents that are necessary for us to quickly and efficiently determine the best type of medical transport for your loved one.  The information we’ll need includes:

  • The patient’s medical history and physical (often referred to as an H&P)
  • Discharge orders or summary from the facility where the patient is currently at
  • A full list of medications that the patient is currently taking
  • Clinical notes from the last 3-5 days

Based on that medical information, we’ll talk about the best medical transport options, and rule out which options are not viable based on the patient’s current condition.

We’ll also ask a number of questions that will help us determine the best medical transport for yourself or your loved one (“best” meaning the fastest, lowest-cost solution that will transport you safely – see How Do I Decide Which Type of Medical Transport Is Right for Me?). A few of the key questions we’ll want to discuss are:

  • Where is the patient now?
  • Where does the patient need to go? When?
  • What is the patient’s current medical condition?
  • Will there be insurance participation?

Once we’ve had that initial conversation, we’ll take care of the rest:

  • We work directly with the insurance company to maximize the potential for reimbursement. See Does Insurance Cover Air Ambulance Service? Part 2 - Medical Insurance for a discussion on how likely it is that your insurance company will cover the air ambulance.
  • We coordinate with the patient's current facility, receiving facility, medical staff, you and any other agencies. We make the entire experience as seamless and stress-free as possible.
  • We update the receiving facility and you all along the transport process.
  • We follow up with you once the transport is complete. We’ve written about a number of patient stories and I think I’ve said before how our patients and their families really become part of our family when the transport is completed.  We share photos on Flickr, get updates on Facebook – we want to know how you and your family are doing, because we really care.

We get that this is a scary, stressful time.  We also get that we’re not going to make it easy or fun.  But we do promise that we will take care of all of the transport details so you don’t have to worry about them.  This is an overview of our process.  If you think you or a loved one needs medical air transport, give us a call today at 888-359-1911 or request an air ambulance transfer online.

MedFlight911: Get your Air Medical transport started right now - Request a Transfer.



  • L. C. TX

    Just a note to say thanks for all that you did for our family this past week. MedFlight911 went way over board in helping with JT's transport.
  • F. Z. CA

    We appreciated MedFlight911's professional service from beginning to end. You delivered a high-quality, smooth and friendly service not only to my father but also to our whole family.
  • Katlin E. OR | Patient

    MedFlight911, I wanted to thank all of you for helping me and my twin boys with our medical transports. Although the trip felt like it was just minutes in length,
  • J. T. KY

    MedFlight911 is fantastic! There is a genuine interest in the customer and the family. Communication was informative.
  • A. R. Brussels

    At this level, one firm among those mentioned above, was offering noticeably a best quote: Medflight911.
  • J. S. CA

    Dear WONDERFUL folks, First of all our hearts are overflowing with gratitude for the professional and compassionate way in which you have embraced our inquiries into your services. Thank you for all
  • H. W. GA

    MedFlight911's service was Excellent! I would highly recommend MedFlight911 to anyone. The planning was seamless.
  • S. L. CA

    Thank you for your hard work and tireless effort in getting my father back to CA. I truly appreciated MedFlight911's capabilities in getting him safely back to his home.
  • R. N. Venezula

    One more time I would really like to thank you and your crew for all the help getting my father to Houston.
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