What Happens If An Air Ambulance Flight Is Cancelled?
Last week, we talked about the reasons why MedFlight911 (and every other air ambulance provider) requires pre-payment for long distance medical transport. Basically, it boils down to us being able to run our business effectively while also offering efficient service to our patients and their families.
Of course, if you’ve paid in advance for a service (including air medical transport), you probably have concerns about what happens if that service can't be delivered as scheduled. In the case of an advanced air ambulance, our customers tend to have one big question: What happens if my flight is cancelled, or if I need to cancel a transport?
First, I want to stress that MedFlight911 has never had to cancel an air ambulance flight because of a problem on our end. But if something did happen and we were unable to complete a scheduled transport because of an issue within our control, we’d do everything we could to get the patient to his or her ultimate destination as quickly as possible.
There are sometimes issues outside of our control – such as weather, natural disaster, or other similar event, or aircraft repair – that could lead to delays. Once, for example, during a routine pre-flight maintenance check, the pilots found a light bulb on the airplane that had burned out. It was a Sunday, and finding an authorized mechanic to come repair the bulb was a challenge, but we did it and the plane took off a short time later.
In other words, when something happens that causes a delay, we do everything in our power to ensure that delay doesn’t become significant. Because of our decades of experience and longstanding relationships within the medical air transport industry, we are very good at overcoming obstacles – at doing what it takes to ensure that we get our patients where they need to go, safely, with as little delay as possible.
Since the safety of our patients is our primary concern, we always make the decision that is in the best interest of the patient’s safety. From the moment you call us to the moment that the patient is safely at his or her final destination, we maintain a 360-degree view of the entire transport to ensure that if an obstacle does arise (that burned-out light bulb or difficulty getting into a foreign country, poor road conditions or an airport closure, for example) we are able to deal with it smoothly and effectively. Often, neither the family nor the patient ever even knows that there was an issue we had to overcome.
Because we're dealing with situations where people may be suffering from severe medical conditions, there's always the possibility that the patient could pass away before their scheduled journey, or become too ill to fly. If something does happen that requires an advanced air ambulance transport to be cancelled, we ask that the family let us know as soon as possible; we’ll do everything we can to work with the family.
Finally, as anyone who has flown on a commercial airline knows, flights are sometimes cancelled, and this could happen if you’ve scheduled an air medical escort with us. While there’s nothing we can do to stop an airline from canceling a scheduled flight, our experienced medical escorts work with the airline staff to get the patient and the escort onto another plane. We handle all the details, which makes the process less stressful for the patient.
No one is happy – least of all us – when faced with the possibility of a cancelled flight. However, with our years of experience in the air ambulance industry, we’re typically able to quickly resolve any problems that arise. That’s the kind of service that our patients and their loved ones can count on receiving when they decide to work with us.
To find out more about MedFlight911's advanced air ambulance services give us a call at 888-359-1911 or get a no-obligation medflight air ambulance quote here.