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Call Us (888) 359-1911
Call Us (888) 359-1911
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Our Service Begins With You

At MedFlight911, we offer this promise to each and every one of our valued clients: "Our Service Begins with You."

That means from the moment you call our office we will:

  • Go above and beyond to help and serve you.
  • Make the process simple, easy and worry-free.
  • Take care of every detail so you don't have to.
  • Act as your partner and advocate throughout the process.
  • Treat your patient / loved one like family.
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September 08, 2012

What Happens If An Air Ambulance Flight Is Cancelled?

Last week, we talked about the reasons why MedFlight911 (and every other air ambulance provider) requires pre-payment for long distance medical transport. Basically, it boils down to us being able to run our business effectively while also offering efficient service to our patients and their families.

Of course, if you’ve paid in advance for a service (including air medical transport), you probably have concerns about what happens if that service can't be delivered as scheduled. In the case of an advanced air ambulance, our customers tend to have one big question: What happens if my flight is cancelled, or if I need to cancel a transport?

First, I want to stress that MedFlight911 has never had to cancel an air ambulance flight because of a problem on our end. But if something did happen and we were unable to complete a scheduled transport because of an issue within our control, we’d do everything we could to get the patient to his or her ultimate destination as quickly as possible.

There are sometimes issues outside of our control – such as weather, natural disaster, or other similar event, or aircraft repair – that could lead to delays. Once, for example, during a routine pre-flight maintenance check, the pilots found a light bulb on the airplane that had burned out. It was a Sunday, and finding an authorized mechanic to come repair the bulb was a challenge, but we did it and the plane took off a short time later.

In other words, when something happens that causes a delay, we do everything in our power to ensure that delay doesn’t become significant. Because of our decades of experience and longstanding relationships within the medical air transport industry, we are very good at overcoming obstacles – at doing what it takes to ensure that we get our patients where they need to go, safely, with as little delay as possible.

Since the safety of our patients is our primary concern, we always make the decision that is in the best interest of the patient’s safety. From the moment you call us to the moment that the patient is safely at his or her final destination, we maintain a 360-degree view of the entire transport to ensure that if an obstacle does arise (that burned-out light bulb or difficulty getting into a foreign country, poor road conditions or an airport closure, for example) we are able to deal with it smoothly and effectively. Often, neither the family nor the patient ever even knows that there was an issue we had to overcome.

Because we're dealing with situations where people may be suffering from severe medical conditions, there's always the possibility that the patient could pass away before their scheduled journey, or become too ill to fly. If something does happen that requires an advanced air ambulance transport to be cancelled, we ask that the family let us know as soon as possible; we’ll do everything we can to work with the family.

Finally, as anyone who has flown on a commercial airline knows, flights are sometimes cancelled, and this could happen if you’ve scheduled an air medical escort with us. While there’s nothing we can do to stop an airline from canceling a scheduled flight, our experienced medical escorts work with the airline staff to get the patient and the escort onto another plane. We handle all the details, which makes the process less stressful for the patient.

No one is happy – least of all us – when faced with the possibility of a cancelled flight. However, with our years of experience in the air ambulance industry, we’re typically able to quickly resolve any problems that arise. That’s the kind of service that our patients and their loved ones can count on receiving when they decide to work with us.

To find out more about MedFlight911's advanced air ambulance services give us a call at 888-359-1911 or get a no-obligation medflight air ambulance quote here.

MedFlight911: Get your Air Medical transport started right now - Request a Transfer.



  • H. W. GA

    MedFlight911's service was Excellent! I would highly recommend MedFlight911 to anyone. The planning was seamless.
  • R. N. Venezula

    One more time I would really like to thank you and your crew for all the help getting my father to Houston.
  • Katlin E. OR | Patient

    MedFlight911, I wanted to thank all of you for helping me and my twin boys with our medical transports. Although the trip felt like it was just minutes in length,
  • F. Z. CA

    We appreciated MedFlight911's professional service from beginning to end. You delivered a high-quality, smooth and friendly service not only to my father but also to our whole family.
  • S. L. CA

    Thank you for your hard work and tireless effort in getting my father back to CA. I truly appreciated MedFlight911's capabilities in getting him safely back to his home.
  • J. S. CA

    Dear WONDERFUL folks, First of all our hearts are overflowing with gratitude for the professional and compassionate way in which you have embraced our inquiries into your services. Thank you for all
  • A. R. Brussels

    At this level, one firm among those mentioned above, was offering noticeably a best quote: Medflight911.
  • L. C. TX

    Just a note to say thanks for all that you did for our family this past week. MedFlight911 went way over board in helping with JT's transport.
  • J. T. KY

    MedFlight911 is fantastic! There is a genuine interest in the customer and the family. Communication was informative.
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