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Our Service Begins With You

At MedFlight911, we offer this promise to each and every one of our valued clients: "Our Service Begins with You."

That means from the moment you call our office we will:

  • Go above and beyond to help and serve you.
  • Make the process simple, easy and worry-free.
  • Take care of every detail so you don't have to.
  • Act as your partner and advocate throughout the process.
  • Treat your patient / loved one like family.
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September 12, 2011

What Are the Qualifications of an Air Ambulance Medical Crew?

AirAmbulance-transportLast week we wrote about the 5 questions to ask an air ambulance provider as you navigate the process of finding air medical transport for your patient or loved one.  Questions #4 was “What medical staff will be on the transport?”  Some companies only have nurses, or paramedics, or EMTs.  At MedFlight911, we will staff the medical flight with a medical crew appropriate for the situation.  A standard air ambulance medical crew includes a critical care nurse and a critical care paramedic.  Commercial air medical escorts and ground transport escorts are typically paramedics, critical care nurses, or physicians.

At MedFlight911, we believe in a patient-centric approach to medical transport, not a one-size-fits all.  So just as we work to find the most effective and efficient mode of medical transport, we will staff the medical flight with the medical professionals necessary to keep the patient safe and comfortable – which of course depends on the patient’s situation.  For the most critically-ill patients, we might staff the medical flight with a standard crew plus a physician or specialist.  In other cases, including commercial air medical escorts for example, a critical care paramedic may provide just the level of care the patient needs.

Medical flight training and continuing education

Whichever staff configuration we determine is most efficient and effective for your patient or loved one, rest assured that every MedFlight911 medical flight crew member has met rigorous training standards, including initial orientation and continuing education.  During the required medical flight initial orientation, our medical crews review:

  • Advanced airway management
  • Altitude physiology/flight stressors
  • Anatomy, physiology and assessment for adult, pediatric & neonatal patients
  • Burn emergencies
  • Cardiac emergencies & advanced cardiac critical care
  • Environmental emergencies
  • Equipment education including hemodynamic monitoring, pacemakers, AICD, central lines, IABP, pulmonary artery & arterial catheters, ventricular assist devices and ECMO
  • High risk obstetric emergencies
  • Mechanical ventilation and respiratory physiology for adult, pediatric and neonatal patients
  • Metabolic endocrine emergencies
  • Multiple trauma
  • Neonatal emergencies
  • Oxygen therapy in medical transport environment
  • Pediatric medical emergencies
  • Pediatric trauma
  • Pharmacology
  • Respiratory emergencies
  • Stress recognition & management
  • Survival training
  • Toxicology

Medical flight crews must also do at least 100 hours of continuing education per year on top of their standard certifications.  That includes reviews of:

  • Basic and Advanced Life Support (BCLS & ACLS)
  • PALS, PEPP (Pediatric Advanced Life Support & Pediatric Emergencies for Pre-Hospital Providers)
  • AMLS, PHTLS/ATLS (Advanced Medical Life Support & Pre-Hospital Trauma Life Support/ Advanced Trauma Life Support)
  • CCRN, CEN, CFN (Critical Care RN, Certified Emergency Nurse, Certified Flight Nurse)
  • CCEMT-P, CFP ( Critical Care EMT-Paramedic & Certified Flight Paramedic)
  • Hazardous materials recognition & response
  • Infection control
  • Stress recognition & management
  • Survival training
  • Critical care for adult, pediatric and neonatal patients
  • Emergency/trauma care
  • Invasive procedure labs including a minimum of 5 intubations per year
  • Labor and delivery

MedFlight911 is committed to providing the highest level of medical care to our patients.  Staffing our air ambulance medical flights, commercial air medical escorts, and ground medical transports with professional, highly-trained medical crews is just one more way we do that.

MedFlight911: Get your Air Medical transport started right now - Request a Transfer.



  • H. W. GA

    MedFlight911's service was Excellent! I would highly recommend MedFlight911 to anyone. The planning was seamless.
  • A. R. Brussels

    At this level, one firm among those mentioned above, was offering noticeably a best quote: Medflight911.
  • J. S. CA

    Dear WONDERFUL folks, First of all our hearts are overflowing with gratitude for the professional and compassionate way in which you have embraced our inquiries into your services. Thank you for all
  • F. Z. CA

    We appreciated MedFlight911's professional service from beginning to end. You delivered a high-quality, smooth and friendly service not only to my father but also to our whole family.
  • Katlin E. OR | Patient

    MedFlight911, I wanted to thank all of you for helping me and my twin boys with our medical transports. Although the trip felt like it was just minutes in length,
  • S. L. CA

    Thank you for your hard work and tireless effort in getting my father back to CA. I truly appreciated MedFlight911's capabilities in getting him safely back to his home.
  • J. T. KY

    MedFlight911 is fantastic! There is a genuine interest in the customer and the family. Communication was informative.
  • L. C. TX

    Just a note to say thanks for all that you did for our family this past week. MedFlight911 went way over board in helping with JT's transport.
  • R. N. Venezula

    One more time I would really like to thank you and your crew for all the help getting my father to Houston.
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