MedFlight911 Goes Above and Beyond
MedFlight911 conducts many different types of medical transportation – air ambulance, medical escorts, and motor coach transportation, to name a few. Each transport and each patient is very unique and is treated as such.
One of our most recent medical transports was for a husband and wife from Mesa, Arizona to Minnesota. The couple is in their 80's; the wife has Alzheimer's and the husband is very frail. The two are snowbirds and were staying in an assisted living facility during their vacation in Arizona.
Earlier this year their daughter and their neighbor tried to arrange for transport for the couple because it was unsafe for them to drive the long distance home to Minnesota. They had no idea that something like MedFlight911 even existed until they did an online search, yet it was "exactly what they needed."
There were several starts and stops in scheduling the trip. It was very difficult for their family and friends to find an assisted living facility in Minnesota that could provide space and care for both of the clients at the same time. We worked with the family and friends closely and we got their medical transport scheduled last month.
With the help of their family, MedFlight911 set up transport for the couple via motor coach. During the planning stages, we realized that the couple has more possessions than would fit in the underbelly of the coach, so MedFlight911 arranged for a U-Haul and delivered it to the client's house the night before the transfer. "It just goes to show how much MedFlight911 cares and how far they will go to make their clients happy," theirneighbor said. "They even helped load a few things in the morning!" Once the U-Haul was loaded, it was time to begin traveling.
A normal road trip from Arizona to Minnesota is about a 27-hour drive, but because all passengers must be seated while the vehicle is in motion, the driver must pull over and come to a complete stop when anyone needs to use the restroom. We try to coordinate bathroom breaks with fuel stops, but even with careful scheduling, this can add hours to any given trip. Due to bladder issues, this trip took about an additional six hours, which is a long time for patients. Our goal in these kinds of situations is to make the transport less stressful. The husband sat in the captain's seat and navigated for the driver. His wife had several episodes of confusion and was calmed down by the nurse. The nurses on board were focused on keeping the couple calm, relaxed, and pre-occupied, and the driver was focused on transporting the couple safely to their destination.
The couple arrived at their destination and were very grateful for the helpful staff that got them their. Their neighbor said, "I only have good things to say about MedFlight911. I was impressed with the company and the logistics of what they organized. It was exactly what we needed at the time." No matter what the situation, our staff is highly trained in caring for each patient and we take utmost care to ensure that their transport is as comfortable and relaxed as possible.