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Our Service Begins With You

At MedFlight911, we offer this promise to each and every one of our valued clients: "Our Service Begins with You."

That means from the moment you call our office we will:

  • Go above and beyond to help and serve you.
  • Make the process simple, easy and worry-free.
  • Take care of every detail so you don't have to.
  • Act as your partner and advocate throughout the process.
  • Treat your patient / loved one like family.
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August 12, 2014

MedFlight911 Goes Above and Beyond

medical-motor-coachMedFlight911 conducts many different types of medical transportation – air ambulance, medical escorts, and motor coach transportation, to name a few. Each transport and each patient is very unique and is treated as such.

One of our most recent medical transports was for a husband and wife from Mesa, Arizona to Minnesota. The couple is in their 80's; the wife has Alzheimer's and the husband is very frail. The two are snowbirds and were staying in an assisted living facility during their vacation in Arizona.

Earlier this year their daughter and their neighbor tried to arrange for transport for the couple because it was unsafe for them to drive the long distance home to Minnesota. They had no idea that something like MedFlight911 even existed until they did an online search, yet it was "exactly what they needed."

There were several starts and stops in scheduling the trip. It was very difficult for their family and friends to find an assisted living facility in Minnesota that could provide space and care for both of the clients at the same time. We worked with the family and friends closely and we got their medical transport scheduled last month.

With the help of their family, MedFlight911 set up transport for the couple via motor coach. During the planning stages, we realized that the couple has more possessions than would fit in the underbelly of the coach, so MedFlight911 arranged for a U-Haul and delivered it to the client's house the night before the transfer. "It just goes to show how much MedFlight911 cares and how far they will go to make their clients happy," theirneighbor said. "They even helped load a few things in the morning!" Once the U-Haul was loaded, it was time to begin traveling.

A normal road trip from Arizona to Minnesota is about a 27-hour drive, but because all passengers must be seated while the vehicle is in motion, the driver must pull over and come to a complete stop when anyone needs to use the restroom. We try to coordinate bathroom breaks with fuel stops, but even with careful scheduling, this can add hours to any given trip. Due to bladder issues, this trip took about an additional six hours, which is a long time for patients. Our goal in these kinds of situations is to make the transport less stressful. The husband sat in the captain's seat and navigated for the driver. His wife had several episodes of confusion and was calmed down by the nurse. The nurses on board were focused on keeping the couple calm, relaxed, and pre-occupied, and the driver was focused on transporting the couple safely to their destination.

The couple arrived at their destination and were very grateful for the helpful staff that got them their. Their neighbor said, "I only have good things to say about MedFlight911. I was impressed with the company and the logistics of what they organized. It was exactly what we needed at the time." No matter what the situation, our staff is highly trained in caring for each patient and we take utmost care to ensure that their transport is as comfortable and relaxed as possible.

Want to know more about MedFlight911's motor coach medical transport services? Give us a call at 888-359-1911 or get a no-obligation air medical transport quote here.

 

MedFlight911: Get your Air Medical transport started right now - Request a Transfer.

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Testimonials

  • L. C. TX

    Just a note to say thanks for all that you did for our family this past week. MedFlight911 went way over board in helping with JT's transport.
  • F. Z. CA

    We appreciated MedFlight911's professional service from beginning to end. You delivered a high-quality, smooth and friendly service not only to my father but also to our whole family.
  • R. N. Venezula

    One more time I would really like to thank you and your crew for all the help getting my father to Houston.
  • J. T. KY

    MedFlight911 is fantastic! There is a genuine interest in the customer and the family. Communication was informative.
  • J. S. CA

    Dear WONDERFUL folks, First of all our hearts are overflowing with gratitude for the professional and compassionate way in which you have embraced our inquiries into your services. Thank you for all
  • Katlin E. OR | Patient

    MedFlight911, I wanted to thank all of you for helping me and my twin boys with our medical transports. Although the trip felt like it was just minutes in length,
  • S. L. CA

    Thank you for your hard work and tireless effort in getting my father back to CA. I truly appreciated MedFlight911's capabilities in getting him safely back to his home.
  • H. W. GA

    MedFlight911's service was Excellent! I would highly recommend MedFlight911 to anyone. The planning was seamless.
  • A. R. Brussels

    At this level, one firm among those mentioned above, was offering noticeably a best quote: Medflight911.
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