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Call Us (888) 359-1911
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Our Service Begins With You

At MedFlight911, we offer this promise to each and every one of our valued clients: "Our Service Begins with You."

That means from the moment you call our office we will:

  • Go above and beyond to help and serve you.
  • Make the process simple, easy and worry-free.
  • Take care of every detail so you don't have to.
  • Act as your partner and advocate throughout the process.
  • Treat your patient / loved one like family.
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March 31, 2012

The Problem with Treating Air Ambulance Patients as Consumers

Lately, there's been a lot of talk in the healthcare industry about treating patients, including air ambulance patients, as consumers. In other words, patients are being encouraged to take a more active and informed role in their healthcare decisions, with medical professionals seen as providers who are selling a service.

What does that mean for an air ambulance provider like MedFlight911? More informed patients is a great goal – one we fully support. But as we move toward thinking of the patient as a consumer, it's also important to keep in mind that the patient is a person first, and a consumer second.

At MedFlight911, our patients are more than just clients – they're like family. From the moment a patient or family member calls and speaks with one of our air medical transport specialists, we put their needs first. Our job is to make the medical transport process straightforward, handling all the details so that our clients have less to worry about during an already stressful time.

Why is it important to realize that a patient is more than just a consumer? Consider this excerpt from an opinion piece by New York Times columnist Paul Krugman:

"Medical care, after all, is an area in which crucial decisions – life and death decisions – must be made. Yet making such decisions intelligently requires a vast amount of specialized knowledge. Furthermore, those decisions often must be made under conditions in which the patient is incapacitated, under severe stress, or needs action immediately, with no time for discussion, let alone comparison shopping."

At MedFlight911, we understand that patients and their families aren't in a position to act as if they were car shopping. They may be scared, stressed, and confused, and they need more than just medical transport – they need support from skilled professionals who they can trust. That's why we see ourselves as more than just an air medical transport service provider, and our clients as more than just consumers.

Take for example a patient we transported by air ambulance recently. She had been seriously injured in a car accident; the doctors at her current hospital had been able to treat and stabilize her but she had to be transferred to another facility to receive the specialized care she needed to fully recover. When her family contacted us to arrange a transport, they had many questions, and we worked closely with them to get them the answers they needed. At the same time, we also took the lead in communicating with both the departing and receiving facilities in order to ensure a smooth trip for the patient. We did everything we could to make the transport process as simple as possible, so that the patient and her family were able to concentrate on what really mattered to them – her recovery.

That kind of one-on-one, personalized service is at the core of the services MedFlight911 provides. When you choose to work with us, you’re getting more than just an air ambulance medical transport. You're also getting a relationship with people who will serve as your partner and advocate through the entire transport process. Our service begins with you.

You can find out more about MedFlight911's air ambulance services in our earlier blog posts, or go ahead and give us a call at 888-359-1911 or get a no-obligation transport quote here.

MedFlight911: Get your Air Medical transport started right now - Request a Transfer.



  • Katlin E. OR | Patient

    MedFlight911, I wanted to thank all of you for helping me and my twin boys with our medical transports. Although the trip felt like it was just minutes in length,
  • L. C. TX

    Just a note to say thanks for all that you did for our family this past week. MedFlight911 went way over board in helping with JT's transport.
  • H. W. GA

    MedFlight911's service was Excellent! I would highly recommend MedFlight911 to anyone. The planning was seamless.
  • J. S. CA

    Dear WONDERFUL folks, First of all our hearts are overflowing with gratitude for the professional and compassionate way in which you have embraced our inquiries into your services. Thank you for all
  • R. N. Venezula

    One more time I would really like to thank you and your crew for all the help getting my father to Houston.
  • F. Z. CA

    We appreciated MedFlight911's professional service from beginning to end. You delivered a high-quality, smooth and friendly service not only to my father but also to our whole family.
  • J. T. KY

    MedFlight911 is fantastic! There is a genuine interest in the customer and the family. Communication was informative.
  • A. R. Brussels

    At this level, one firm among those mentioned above, was offering noticeably a best quote: Medflight911.
  • S. L. CA

    Thank you for your hard work and tireless effort in getting my father back to CA. I truly appreciated MedFlight911's capabilities in getting him safely back to his home.
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