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Our Service Begins With You

At MedFlight911, we offer this promise to each and every one of our valued clients: "Our Service Begins with You."

That means from the moment you call our office we will:

  • Go above and beyond to help and serve you.
  • Make the process simple, easy and worry-free.
  • Take care of every detail so you don't have to.
  • Act as your partner and advocate throughout the process.
  • Treat your patient / loved one like family.
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October 06, 2011

The Story of Sophie's Mommy

In July we got a call about a patient in Ventura, California, who survived an amniotic fluid embolism while giving birth to her first daughter, but suffered severe brain damage as a result.  The patient, Kimberly Alvarez, spent about a month in the local hospital in Ventura, California, where she had been living, but her doctors and family had found a specialized brain injury rehab facility in Northern California that everyone agreed would give Kim the best chance to recover.

Kim’s baby Sophie was born healthy.  She is now a healthy, happy 3-month old.  Before Sophie was born, Kim’s husband, Matt, had been living and working in Utah – where he had found a great job after retiring from the Marines – waiting for Kim and Sophie to join him after Sophie was born.  Since Kim’s injury, Matt and Sophie moved first to Ventura then to Marin County so they could be with Kim.

In July we flew Kim and her mother in an air ambulance to the rehab facility in Marin County.  But, as is typically the case with us, the story doesn’t end there.

It’s easy to imagine that with huge medical bills plus the cost of renting an apartment away from home (and everything that goes with it), the expenses for Kim and her family are really adding up.  Kim’s insurance company did not immediately approve reimbursement for her flight to the brain injury rehab facility.  Since July, we have been doing everything we can behind the scenes to work with the insurance company in the hopes that they will pay Kim’s claim.  We haven’t received final confirmation yet, but last week we got a glimmer of hope that the insurance company may fully reimburse Kim’s transport.

Kim’s sister Sarah is planning a fundraiser for November to help cover some of Kim’s expenses.  Learn about the fundraiser here.  MedFlight911 paid to hire the DJ that will provide entertainment at the event, which is on November 26th in Ventura, California.  Sarah and her family are welcoming any kind of support, financial or otherwise.

As they often are, the story of “Sophie’s Mommy” is a heart-wrenching one.  Our thoughts and prayers are with Kim and her family, and we will continue to do whatever we can to help.

Read more of Kim’s story here.


MedFlight911: Get your Air Medical transport started right now - Request a Transfer.



  • J. T. KY

    MedFlight911 is fantastic! There is a genuine interest in the customer and the family. Communication was informative.
  • Katlin E. OR | Patient

    MedFlight911, I wanted to thank all of you for helping me and my twin boys with our medical transports. Although the trip felt like it was just minutes in length,
  • S. L. CA

    Thank you for your hard work and tireless effort in getting my father back to CA. I truly appreciated MedFlight911's capabilities in getting him safely back to his home.
  • F. Z. CA

    We appreciated MedFlight911's professional service from beginning to end. You delivered a high-quality, smooth and friendly service not only to my father but also to our whole family.
  • L. C. TX

    Just a note to say thanks for all that you did for our family this past week. MedFlight911 went way over board in helping with JT's transport.
  • H. W. GA

    MedFlight911's service was Excellent! I would highly recommend MedFlight911 to anyone. The planning was seamless.
  • A. R. Brussels

    At this level, one firm among those mentioned above, was offering noticeably a best quote: Medflight911.
  • J. S. CA

    Dear WONDERFUL folks, First of all our hearts are overflowing with gratitude for the professional and compassionate way in which you have embraced our inquiries into your services. Thank you for all
  • R. N. Venezula

    One more time I would really like to thank you and your crew for all the help getting my father to Houston.
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