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Our Service Begins With You

At MedFlight911, we offer this promise to each and every one of our valued clients: "Our Service Begins with You."

That means from the moment you call our office we will:

  • Go above and beyond to help and serve you.
  • Make the process simple, easy and worry-free.
  • Take care of every detail so you don't have to.
  • Act as your partner and advocate throughout the process.
  • Treat your patient / loved one like family.
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May 28, 2012

The Story of Sophie: How MedFlight911 Air Ambulance Helped One Family Come Together

Usually, when the staff at MedFlight911 air ambulance receives a request for commercial medical escort service, it's because there's a patient with a serious medical condition who simply can't fly unattended. But occasionally, we help out in a situation where someone simply needs a friendly helping hand. Take the case of Sophie, a healthy 98-year-old and one of our recent clients.

While elderly, Sophie is in generally good health. She currently lives in Michigan, but her daughter lives on the West coast. When her daughter came down with a fairly serious illness, Sophie naturally wanted to be there for her. But Sophie and her family didn't feel completely comfortable with her traveling all the way from Michigan to Washington state on her own. That's when Sophie's granddaughter called us and asked for help. (Coincidentally, the granddaughter had also worked as a commercial air medical escort, but she wasn't available to assist her grandmother with this trip.) The family wasn’t sure where else to turn, until they found us.

We put together an air medical escort transport plan for Sophie and her family and arranged for one of our air medical escorts to travel with her to Washington. The escort was there to provide hands-on assistance with all aspects of the trip, from check-in to getting through security to boarding the plane. Sophie didn't need any specific medical attention, but the family wanted MedFlight911's medically trained escort to be there to help just in case something did happen.

Sophie's journey went off without a hitch. (In fact, Sophie liked her escort so much that she specifically requested for the same person accompany her on her return trip to Michigan.) While there weren't any major issues while in transit, there were some tight connections, and having the escort along to help navigate those was a big help. Our air medical escorts are experienced travelers, and that knowledge helps our clients navigate sometimes confusing airports and get to where they need to be with as little stress as possible.

One reason I wanted to share Sophie's story is to make it clear that people don't necessarily have to be sick to need a commercial medical escort. In this case, Sophie was healthy but just needed a little assistance so that the family didn't have to worry about her having any problems during her journey. And that's a big part of what MedFlight911 does: We give patients and their families greater peace of mind.

To find out more about MedFlight911's commercial air medical escort services give us a call at 888-359-1911 or get a no-obligation commercial air medical escort quote here.

MedFlight911: Get your Air Medical transport started right now - Request a Transfer.



  • R. N. Venezula

    One more time I would really like to thank you and your crew for all the help getting my father to Houston.
  • L. C. TX

    Just a note to say thanks for all that you did for our family this past week. MedFlight911 went way over board in helping with JT's transport.
  • J. T. KY

    MedFlight911 is fantastic! There is a genuine interest in the customer and the family. Communication was informative.
  • Katlin E. OR | Patient

    MedFlight911, I wanted to thank all of you for helping me and my twin boys with our medical transports. Although the trip felt like it was just minutes in length,
  • A. R. Brussels

    At this level, one firm among those mentioned above, was offering noticeably a best quote: Medflight911.
  • J. S. CA

    Dear WONDERFUL folks, First of all our hearts are overflowing with gratitude for the professional and compassionate way in which you have embraced our inquiries into your services. Thank you for all
  • F. Z. CA

    We appreciated MedFlight911's professional service from beginning to end. You delivered a high-quality, smooth and friendly service not only to my father but also to our whole family.
  • S. L. CA

    Thank you for your hard work and tireless effort in getting my father back to CA. I truly appreciated MedFlight911's capabilities in getting him safely back to his home.
  • H. W. GA

    MedFlight911's service was Excellent! I would highly recommend MedFlight911 to anyone. The planning was seamless.
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