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Our Service Begins With You

At MedFlight911, we offer this promise to each and every one of our valued clients: "Our Service Begins with You."

That means from the moment you call our office we will:

  • Go above and beyond to help and serve you.
  • Make the process simple, easy and worry-free.
  • Take care of every detail so you don't have to.
  • Act as your partner and advocate throughout the process.
  • Treat your patient / loved one like family.
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December 19, 2013

Snow, Ice, and Political Unrest: When the Unforeseen Affects Your Air Ambulance Trip

medflight911-ukraine-air-ambulanceHoliday travel is stressful enough, and when you add weather into the mix, it can quickly turn into a nightmare. When you need an air ambulance, the idea that a blizzard, ice storm or even political drama (such as the recent tensions over Chinese airspace) could prevent you from getting to where you need to be is just an added source of anxiety. While we can't control the weather at MedFlight911 (though we wish we could!), we do have systems in place to help manage the unforeseen events that sometimes throw the best-laid plans into disarray.

When it comes to dealing with the unexpected, our experience is our greatest asset. Because MedFlight911 has arranged hundreds of domestic and international air ambulance flights, we know how to manage both the routine and less routine events that can complicate an air medical transport. For instance, there was the time we coordinated a high stakes air ambulance trip from Ukraine to the U.S., where freezing weather and the patient's serious medical condition made the flight especially complicated. Or the time we had to deal with some requests for special documentation on a flight from Brazil to the United States. While most flights are fairly routine, these incidents pop up often enough that it's important for us to have systems in place for handling the unexpected, whether it's weather or some other problem.

When the weather takes a turn for the worse, we may be forced to delay an air ambulance trip. In those cases, we start working to arrange alternative transport options as soon as we begin to suspect that weather may be an issue. If we see that a big weather system is moving in, we may try to schedule an air ambulance transport before the storm arrives. Or we may delay the transport until after the storm passes. Usually patients understand our concerns and don't mind waiting if it means they can be more confident they'll arrive at their destination without incident. Whatever our ultimate decision, patient and crew safety is always our highest priority.

But what is the problem doesn't have to do with weather? Navigating potentially tricky situations around the globe when arranging international air ambulance flights is one of the biggest challenges we face. Obviously, political turmoil and civil unrest are possible concerns. But we also need to think about simple cultural differences and language barriers. In those situations, MedFlight911 often relies on expert handlers to help us navigate cultural sensitivities, processes, and procedures—even translation. For example, on a recent trip to Beirut, Lebanon, we turned to our handler, who helped us throughout the process, even helping us book hotel rooms. It's just another example of the services MedFlight911 offers for passengers who need an international air ambulance.

There's a proverb we often think of when life throws a wrench into our plans: "The best laid plans of mice and men often go awry." Whenever that happens at MedFlight911, we don't waste time worrying about what could have been. Instead, we start working right away to find a solution that works for our patients.

Are you interested in learning more about MedFlight911's international air ambulance services? Give us a call at 888-359-1911 or get a no-obligation air medical transport quote here.

MedFlight911: Get your Air Medical transport started right now - Request a Transfer.



  • L. C. TX

    Just a note to say thanks for all that you did for our family this past week. MedFlight911 went way over board in helping with JT's transport.
  • S. L. CA

    Thank you for your hard work and tireless effort in getting my father back to CA. I truly appreciated MedFlight911's capabilities in getting him safely back to his home.
  • R. N. Venezula

    One more time I would really like to thank you and your crew for all the help getting my father to Houston.
  • J. T. KY

    MedFlight911 is fantastic! There is a genuine interest in the customer and the family. Communication was informative.
  • A. R. Brussels

    At this level, one firm among those mentioned above, was offering noticeably a best quote: Medflight911.
  • F. Z. CA

    We appreciated MedFlight911's professional service from beginning to end. You delivered a high-quality, smooth and friendly service not only to my father but also to our whole family.
  • H. W. GA

    MedFlight911's service was Excellent! I would highly recommend MedFlight911 to anyone. The planning was seamless.
  • J. S. CA

    Dear WONDERFUL folks, First of all our hearts are overflowing with gratitude for the professional and compassionate way in which you have embraced our inquiries into your services. Thank you for all
  • Katlin E. OR | Patient

    MedFlight911, I wanted to thank all of you for helping me and my twin boys with our medical transports. Although the trip felt like it was just minutes in length,
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