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Our Service Begins With You

At MedFlight911, we offer this promise to each and every one of our valued clients: "Our Service Begins with You."

That means from the moment you call our office we will:

  • Go above and beyond to help and serve you.
  • Make the process simple, easy and worry-free.
  • Take care of every detail so you don't have to.
  • Act as your partner and advocate throughout the process.
  • Treat your patient / loved one like family.
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May 16, 2012

Air Medical Escort from South Carolina to Idaho: Sandy's Story

We recently helped a family transport their father across the country with an air medical escort. Joe had been visiting his daughter in Charleston, South Carolina when he was hospitalized with a blood clot and diagnosed with an aggressive form of leukemia. Joe was moved through three different hospitals while his condition deteriorated. Both he and his wife desperately wanted to return home to Idaho. His wife wanted the support of family and friends. Joe wanted to sleep in his own bed.

Another of Joe's daughters, Sandy, flew from their hometown in Idaho to South Carolina and began to formulate a plan to get her father back home. "These are not big cities to fly in and out of. I didn't know how my mom and I were going to travel with my dad. Who was going to take him to the bathroom? What if he died on the plane?"

"My dad was terrified to fly without medical help,” Sandy told me. “He kept saying, 'I don't know how I am going to make it.’” Afraid to fly alone with her dad, Sandy considered driving him the almost 3,000 miles from South Carolina back to Idaho. But she realized that would have been neither comfortable nor safe. So Sandy decided to research air medical transport for herself and found us.

"I am not very internet savvy, but I found the MedFlight911 website and left my information. Dee called that night!" After talking with Sandy and explaining that air medical transport comes in different forms and very different price points, we reviewed her father's medical records and determined that Sandy's family could be best served by an air medical escort.

"Once I spoke with Dee, he took over,” Sandy said. “The only thing that ever changed was the flights we were on. He arranged service from the hospital in South Carolina to my parents' home in Idaho. We traveled for over 12 hours that day and I never looked at an itinerary. They took care of everything."

Joe is now receiving treatment in Idaho with the support of family and friends. And, Sandy says, "Traveling with MedFlight911 was a great experience. It’s clear that Dee cares about more than just getting the patient from point A to point B; he showed so much compassion and really treated us like family.” I can’t imagine a better compliment.

MedFlight911: Get your Air Medical transport started right now - Request a Transfer.

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Testimonials

  • F. Z. CA

    We appreciated MedFlight911's professional service from beginning to end. You delivered a high-quality, smooth and friendly service not only to my father but also to our whole family.
  • Katlin E. OR | Patient

    MedFlight911, I wanted to thank all of you for helping me and my twin boys with our medical transports. Although the trip felt like it was just minutes in length,
  • L. C. TX

    Just a note to say thanks for all that you did for our family this past week. MedFlight911 went way over board in helping with JT's transport.
  • H. W. GA

    MedFlight911's service was Excellent! I would highly recommend MedFlight911 to anyone. The planning was seamless.
  • J. S. CA

    Dear WONDERFUL folks, First of all our hearts are overflowing with gratitude for the professional and compassionate way in which you have embraced our inquiries into your services. Thank you for all
  • J. T. KY

    MedFlight911 is fantastic! There is a genuine interest in the customer and the family. Communication was informative.
  • A. R. Brussels

    At this level, one firm among those mentioned above, was offering noticeably a best quote: Medflight911.
  • S. L. CA

    Thank you for your hard work and tireless effort in getting my father back to CA. I truly appreciated MedFlight911's capabilities in getting him safely back to his home.
  • R. N. Venezula

    One more time I would really like to thank you and your crew for all the help getting my father to Houston.
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