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Our Service Begins With You

At MedFlight911, we offer this promise to each and every one of our valued clients: "Our Service Begins with You."

That means from the moment you call our office we will:

  • Go above and beyond to help and serve you.
  • Make the process simple, easy and worry-free.
  • Take care of every detail so you don't have to.
  • Act as your partner and advocate throughout the process.
  • Treat your patient / loved one like family.
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February 07, 2012

When an Air Ambulance Takes You Far Away From Home, Ronald McDonald House Charities Is There to Help

Many of the patients who use our worldwide air ambulance service are traveling, often far away from home, to receive care.  Specialized care is often not available at home, leading families to seek resources in unfamiliar communities without a built-in support system.  In these circumstances, the services offered by Ronald McDonald House Charities can be lifesaving.

For the past 37 years, Ronald McDonald House Charities’ core value has been serving the critical needs of children and their families.  Their mission is to create, find, and support programs that directly improve the health and well-being of children.  Research has shown that a family presence in a hospital helps children to heal faster and cope better.  In addition, being at the hospital regularly allows parents to communicate better with their child’s medical team and then better adhere to treatment plans once they’re back home.  To help families remain close to their ill children, Ronald McDonald House Charities has three programs: Ronald McDonald House, Ronald McDonald Family Room and Ronald McDonald Care Mobile.

Ronald McDonald House

The most well-known program of the Ronald McDonald House Charities, Ronald McDonald House, provides a “home-away-from-home” for families so they can reside near their hospitalized children at little to no cost.  Many families fly air medical transport large distances to get the best medical treatment for their seriously ill or injured children.  By eliminating concerns about affordable housing or where they will get their next meal, families can focus solely on caring for and healing their child.  At every Ronald McDonald house, families have:

  • Home-cooked meals
  • Private bedrooms
  • Playrooms for children

Some homes are also able to provide:

  • Special suites for children with suppressed immune systems
  • Education programs
  • Recreational activities
  • Non-clinical support services
  • Sibling support services

Ronald McDonald Family Room

When children are receiving hospital care, the pediatric or intensive care unit becomes a second home for their families.  Ronald McDonald Family Room offers parents and caregivers a place to rest and regroup, just steps away from their child, helping the children to heal faster and cope better with hospitalization.  Ronald McDonald Family Room services vary by location, but generally include:

  • A kitchen area with a stove or microwave
  • Shower facilities
  • Sleeping areas
  • Laundry facilities
  • Internet access
  • Reference materials
  • A seating area with a television
  • A quiet room

Ronald McDonald Care Mobiles

Care Mobiles are 40-feet long, 8-feet wide, state-of-the-area vehicles specifically built for delivering pediatric health care services.  Each vehicle includes two patient examination areas, a laboratory, a reception area and a medical records room.  The Ronald McDonald Care Mobile provides preventive services, active treatment and referral services for ongoing care.

We understand that as an air medical transport service, we provide a crucial service at a very specific time, but the job of the caregiver extends long after the air ambulance flight is over.  So our goal in writing caregiver resources blog posts is to educate you on resources and services available in the community.  Please let us know if you have any questions or issues you would like us to address.

MedFlight911: Get your Air Medical transport started right now - Request a Transfer.



  • S. L. CA

    Thank you for your hard work and tireless effort in getting my father back to CA. I truly appreciated MedFlight911's capabilities in getting him safely back to his home.
  • Katlin E. OR | Patient

    MedFlight911, I wanted to thank all of you for helping me and my twin boys with our medical transports. Although the trip felt like it was just minutes in length,
  • J. T. KY

    MedFlight911 is fantastic! There is a genuine interest in the customer and the family. Communication was informative.
  • F. Z. CA

    We appreciated MedFlight911's professional service from beginning to end. You delivered a high-quality, smooth and friendly service not only to my father but also to our whole family.
  • A. R. Brussels

    At this level, one firm among those mentioned above, was offering noticeably a best quote: Medflight911.
  • H. W. GA

    MedFlight911's service was Excellent! I would highly recommend MedFlight911 to anyone. The planning was seamless.
  • J. S. CA

    Dear WONDERFUL folks, First of all our hearts are overflowing with gratitude for the professional and compassionate way in which you have embraced our inquiries into your services. Thank you for all
  • R. N. Venezula

    One more time I would really like to thank you and your crew for all the help getting my father to Houston.
  • L. C. TX

    Just a note to say thanks for all that you did for our family this past week. MedFlight911 went way over board in helping with JT's transport.
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