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Our Service Begins With You

At MedFlight911, we offer this promise to each and every one of our valued clients: "Our Service Begins with You."

That means from the moment you call our office we will:

  • Go above and beyond to help and serve you.
  • Make the process simple, easy and worry-free.
  • Take care of every detail so you don't have to.
  • Act as your partner and advocate throughout the process.
  • Treat your patient / loved one like family.
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June 17, 2014

Reclining Seats Cause Air Rage? What Does This Mean for Air Medical Escorts?

medical-escort-transport-concerns-seatsWe recently read an article in The New Zealand Herald that really caught our attention: UK airline scraps reclining seats to stop air rage. Air rage? Is there such a thing? And, could simply reclining your seat cause it? The article states that 60 per cent of cabin crews have witnessed arguments sparked by lowering the seat-back - and nine out of ten passengers think reclining seats should be banned on short-haul flights.

The more we thought about it the more we realized that reclining seats could cause a comfort problem for other passengers. But, what does getting rid of reclining seats mean for air medical transportation?

Reclining seats are a must for almost all air medical escorts, especially in the cases where the patient cannot sit fully erect. For example, during one of our most recent commercial medical escorts, from China to Los Angeles, the patient had been severely injured in a motorcycle accident and had not sat upright in 7 months. During the first leg of the trip the patient had to sit in business class in a normal reclining seat that put him at about a 45-degree angle.  Though there was more "room" than coach, it was much less than we were normally accustomed to.  Without that seat recline he would have been much more uncomfortable and anxious than he already was.  Luckily, during the longest leg of the trip we were able to get the patient in first class where he could recline fully. In all cases we do everything in our power to seat the patients and their family (if feasible) in first-class. First-class offers more accessibility and comfort for the patient.

Not only are reclining seats important for the patients, they're also important for the escorts as well. When someone hires an air medical escort from MedFlight911, we take on the responsibility of choosing a seat that best fits the needs of that individual patient and their family. Whenever possible we choose first-class due to the extra space available for the patient to be comfortable and the escort to more easily move around and provide care. Being in first-class also offers much more privacy and allows the commercial medical escort to be closer to the flight attendants. Also, the wider seats increase the air medical escort's ability to position the patient in multiple positions, like weighted right or left. This reduces pressure and helps diminish the possibility of irritating existing bed sores and the possibility of developing a "DVT" (Deep vein thrombosis) during long flights.

Some airlines like JetBlue provide lie-flat seats on some of their long-distance domestic flights. This is a huge help for our patients like the gentleman injured in China. Creating a more comfortable seating position for the patient also minimizes stress related to the medical transport.

For first-class medical transportation, MedFlight911 is the best! Call us at 888-359-1911 or get a no-obligation air medical transport quote here.


MedFlight911: Get your Air Medical transport started right now - Request a Transfer.



  • F. Z. CA

    We appreciated MedFlight911's professional service from beginning to end. You delivered a high-quality, smooth and friendly service not only to my father but also to our whole family.
  • H. W. GA

    MedFlight911's service was Excellent! I would highly recommend MedFlight911 to anyone. The planning was seamless.
  • S. L. CA

    Thank you for your hard work and tireless effort in getting my father back to CA. I truly appreciated MedFlight911's capabilities in getting him safely back to his home.
  • J. S. CA

    Dear WONDERFUL folks, First of all our hearts are overflowing with gratitude for the professional and compassionate way in which you have embraced our inquiries into your services. Thank you for all
  • R. N. Venezula

    One more time I would really like to thank you and your crew for all the help getting my father to Houston.
  • Katlin E. OR | Patient

    MedFlight911, I wanted to thank all of you for helping me and my twin boys with our medical transports. Although the trip felt like it was just minutes in length,
  • J. T. KY

    MedFlight911 is fantastic! There is a genuine interest in the customer and the family. Communication was informative.
  • A. R. Brussels

    At this level, one firm among those mentioned above, was offering noticeably a best quote: Medflight911.
  • L. C. TX

    Just a note to say thanks for all that you did for our family this past week. MedFlight911 went way over board in helping with JT's transport.
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