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Our Service Begins With You

At MedFlight911, we offer this promise to each and every one of our valued clients: "Our Service Begins with You."

That means from the moment you call our office we will:

  • Go above and beyond to help and serve you.
  • Make the process simple, easy and worry-free.
  • Take care of every detail so you don't have to.
  • Act as your partner and advocate throughout the process.
  • Treat your patient / loved one like family.
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March 21, 2013

Medical Motor Coach Offers Solution for a Case Manager in Need

Late last year, I took a call from a case manager who was in a pretty difficult – and emotionally challenging – situation. She had a patient who had been in a car accident. The woman was seriously injured and her father had been killed.

When I spoke to the case manager, it was immediately obvious that this particular case was really hard for her. I could hear the frustration in her voice as she explained the problem. The patient was in a hospital in the Southwest, but her family wanted to get her back home to the East coast as soon as possible, so that she could be closer to her family and other loved ones. It was just before Christmas, and everyone involved was struggling to deal with both the daughter's injuries and the father's death. To make matters worse, the patient's insurance company was refusing to cover the cost of an air ambulance flight. The family didn't have the resources to pay for the air ambulance out of pocket, and the case manager wasn't sure what to do next.

After speaking to the case manager for a few minutes and getting some more specific details on the patient's condition, I knew I had the answer. I suggested that a medical motor coach might be the perfect fit for both the patient's and the family's needs.

A medically equipped motor coach offers a more affordable alternative to an expensive air ambulance trip. Since this patient was medically stable, ground medical transport was an acceptable alternative. (Patients who are in more critical condition or need to travel internationally or get somewhere as quickly as possible are typically still better served by an air ambulance.)

Once I explained the medical motor coach option to the case manager, I could tell she was relieved. Here was a solution to her dilemma. Our team went to work right away, quickly arranging the transport so that the patient could be back with her loved ones for the holidays. MedFlight911 coordinated all the details, so the case manager and the patient's family had one less thing to worry about. In a matter of days, we were ready to transport the patient back to her home, so she could begin the recovery process.

Come back next week to read about what happened during this emotional medical motor coach journey.

Are you a case manager who is interested in learning more about MedFlight911's medical motor coach services? Please give us a call at 888-359-1911 or get a no-obligation long-distance medical transport quote here.

MedFlight911: Get your Air Medical transport started right now - Request a Transfer.



  • Katlin E. OR | Patient

    MedFlight911, I wanted to thank all of you for helping me and my twin boys with our medical transports. Although the trip felt like it was just minutes in length,
  • A. R. Brussels

    At this level, one firm among those mentioned above, was offering noticeably a best quote: Medflight911.
  • J. T. KY

    MedFlight911 is fantastic! There is a genuine interest in the customer and the family. Communication was informative.
  • H. W. GA

    MedFlight911's service was Excellent! I would highly recommend MedFlight911 to anyone. The planning was seamless.
  • F. Z. CA

    We appreciated MedFlight911's professional service from beginning to end. You delivered a high-quality, smooth and friendly service not only to my father but also to our whole family.
  • L. C. TX

    Just a note to say thanks for all that you did for our family this past week. MedFlight911 went way over board in helping with JT's transport.
  • R. N. Venezula

    One more time I would really like to thank you and your crew for all the help getting my father to Houston.
  • J. S. CA

    Dear WONDERFUL folks, First of all our hearts are overflowing with gratitude for the professional and compassionate way in which you have embraced our inquiries into your services. Thank you for all
  • S. L. CA

    Thank you for your hard work and tireless effort in getting my father back to CA. I truly appreciated MedFlight911's capabilities in getting him safely back to his home.
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