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Our Service Begins With You

At MedFlight911, we offer this promise to each and every one of our valued clients: "Our Service Begins with You."

That means from the moment you call our office we will:

  • Go above and beyond to help and serve you.
  • Make the process simple, easy and worry-free.
  • Take care of every detail so you don't have to.
  • Act as your partner and advocate throughout the process.
  • Treat your patient / loved one like family.
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April 19, 2012

MedFlight911 Air Ambulance Working to Make Case Managers' Jobs Easier

At MedFlight911, air ambulance transports are one of our specialties.  Most commonly, our patients are coming from a hospital or another in-patient setting and traveling to receive additional medical or convalescence care.  We often help families to schedule medical transport, but just as often, we are dealing with case managers and social workers to arrange air medical transport.

When Kim, a Patient Care Manager at a dementia-specific assisted living center, contacted us recently about transportation for a patient of hers, we were glad to assist.  We understand that case managers and medical social workers are incredibly busy.  Working at facilities that accept patients around the clock creates an instant backlog of work the second a case manager walks through the door in the morning.

At MedFlight911, we strive to make the job of care managers easier by managing the air medical transport details for you while arranging for professional and medically competent care for your patients.  Since many care managers aren’t aware of all the services that go into carrying out a successful transport with MedFlight911, I thought I’d use this story to illustrate how we help.

Kim had been working with the patient’s family for over a month.  The family was interested in transporting their mother to a care facility in Florida.  However, they were reluctant to make the final decision.  Kim contacted us to find out answers to the family’s questions and, honestly, get some help in motivating the family to make their decision sooner than later.  Some of Kim’s questions were simple: Do you cover my client’s location and are you available for the trip?  Some questions were more specific: Why should I refer my client’s family to your air ambulance company and how will you help the family make the move?

Because we provide worldwide air ambulance services, we knew we could help this family.  And, since our schedule works on your client’s schedule, we knew that whenever the family was ready to move, we could help.  In this case, once we spoke with the family and reassured them of how well their mother would be cared for in transport, they were able to make the decision to go.

We often find families get bogged down by fear of the unknown.  There are so many hoops to jump through: medical protocol varies across airlines, airlines delays can be detrimental to travel, and there can be a significant expense involved.  However, jumping over these hurdles is MedFlight911’s greatest strength.  In fact, we could win an Olympic Gold medal in the sport.

We have more than 30 years of experience in coordinating medical transports.  We know how to create the right transportation strategy for your client’s needs.  We anticipate obstacles and issues before they arise.  And, we understand the challenges of being a case manager.  We will strive to make your job easier while treating every patient as if they are members of our own family.  Kim’s experience in this case reflects that.  She said, “It is a very busy community that I am in and for MedFlight911 to have taken the responsibility of every detail of the transport was tremendous.  I could never have done what MedFlight911 did.  This was a moving target of a family…and it was awesome that I didn’t have to chase it.”

We know that as an air ambulance provider, we’re just one step in the chain of patient care.  We understand the importance of case managers in coordinating patients’ care and want to help make your job easier.  This is the first in a new series of blog posts specifically for case managers, so let us know your questions regarding medical air transport.

MedFlight911: Get your Air Medical transport started right now - Request a Transfer.



  • H. W. GA

    MedFlight911's service was Excellent! I would highly recommend MedFlight911 to anyone. The planning was seamless.
  • F. Z. CA

    We appreciated MedFlight911's professional service from beginning to end. You delivered a high-quality, smooth and friendly service not only to my father but also to our whole family.
  • S. L. CA

    Thank you for your hard work and tireless effort in getting my father back to CA. I truly appreciated MedFlight911's capabilities in getting him safely back to his home.
  • A. R. Brussels

    At this level, one firm among those mentioned above, was offering noticeably a best quote: Medflight911.
  • J. S. CA

    Dear WONDERFUL folks, First of all our hearts are overflowing with gratitude for the professional and compassionate way in which you have embraced our inquiries into your services. Thank you for all
  • Katlin E. OR | Patient

    MedFlight911, I wanted to thank all of you for helping me and my twin boys with our medical transports. Although the trip felt like it was just minutes in length,
  • L. C. TX

    Just a note to say thanks for all that you did for our family this past week. MedFlight911 went way over board in helping with JT's transport.
  • J. T. KY

    MedFlight911 is fantastic! There is a genuine interest in the customer and the family. Communication was informative.
  • R. N. Venezula

    One more time I would really like to thank you and your crew for all the help getting my father to Houston.
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