The Importance of Communication in Long Distance Air Medical Transport
At MedFlight911 Air Ambulance, we're firm believers in the importance of communication when it comes to long distance medical transport. Whether we're talking to case managers, patients, family members, or other medical personnel, it's critical that the lines of communication are clear and open so that the patient gets the care they need. So I found myself nodding my head as I read a recent article on the JEMS (Journal of Emergency Medical Services) website entitled “Effective Communication Between Providers and Physicians Improves Patient Hand-Offs.”
The article specifically dealt with the handoff of patients from pre-hospital providers (such as paramedics) to emergency room doctors, critical care physicians, or trauma surgeons. A successful transfer is one of the most important elements in successfully caring for these patients, who often have serious illness or injuries. Effective communication is a key component of ensuring that the transfer is successful, while miscommunication can result in mistakes and reduced patient safety.
At MedFlight911, we don't handle emergency situations like rescuing a victim from the scene of a car crash. But that doesn't make communication any less important to what we do. When we pick up a patient at a departing facility, it's vital that we get all the information that we need to care for the patient while in transit. And when we drop the patient off at the receiving facility, we take the time to communicate any important information about his or her condition to medical staff there.
Being proactive about communication is important, since as soon as the patient is transferred to us, we're responsible for their health and safety. At MedFlight911, we're in contact with the relevant professionals at the patient's departing facility from the moment that we start organizing an advanced air ambulance transport, compiling a list of the patient's medications, clinical notes, history and physical, and other relevant details. That means we fully understand the situation we're dealing with and the patient's specific needs, so that we can make sure we can provide proper care. Our team uses the information we gather during those conversations to make decisions about the medical crew we'll use and the equipment we'll have on board the plane.
This extra attention to communication takes a little more time and effort on our part. But we believe it's a key step in providing top-notch care for our patients. By taking the time to communicate with the patient's doctors and other medical personnel, we are better able to use our resources to care for the patients we transport.
To find out more about MedFlight911's advanced air ambulance services give us a call at 888-359-1911 or get a no-obligation advanced air ambulance quote here.