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Call Us (888) 359-1911
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Our Service Begins With You

At MedFlight911, we offer this promise to each and every one of our valued clients: "Our Service Begins with You."

That means from the moment you call our office we will:

  • Go above and beyond to help and serve you.
  • Make the process simple, easy and worry-free.
  • Take care of every detail so you don't have to.
  • Act as your partner and advocate throughout the process.
  • Treat your patient / loved one like family.
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July 03, 2012

The Importance of Communication in Long Distance Air Medical Transport

At MedFlight911 Air Ambulance, we're firm believers in the importance of communication when it comes to long distance medical transport. Whether we're talking to case managers, patients, family members, or other medical personnel, it's critical that the lines of communication are clear and open so that the patient gets the care they need. So I found myself nodding my head as I read a recent article on the JEMS (Journal of Emergency Medical Services) website entitled “Effective Communication Between Providers and Physicians Improves Patient Hand-Offs.”

The article specifically dealt with the handoff of patients from pre-hospital providers (such as paramedics) to emergency room doctors, critical care physicians, or trauma surgeons. A successful transfer is one of the most important elements in successfully caring for these patients, who often have serious illness or injuries. Effective communication is a key component of ensuring that the transfer is successful, while miscommunication can result in mistakes and reduced patient safety.

At MedFlight911, we don't handle emergency situations like rescuing a victim from the scene of a car crash. But that doesn't make communication any less important to what we do. When we pick up a patient at a departing facility, it's vital that we get all the information that we need to care for the patient while in transit. And when we drop the patient off at the receiving facility, we take the time to communicate any important information about his or her condition to medical staff there.

Being proactive about communication is important, since as soon as the patient is transferred to us, we're responsible for their health and safety. At MedFlight911, we're in contact with the relevant professionals at the patient's departing facility from the moment that we start organizing an advanced air ambulance transport, compiling a list of the patient's medications, clinical notes, history and physical, and other relevant details. That means we fully understand the situation we're dealing with and the patient's specific needs, so that we can make sure we can provide proper care. Our team uses the information we gather during those conversations to make decisions about the medical crew we'll use and the equipment we'll have on board the plane.

This extra attention to communication takes a little more time and effort on our part. But we believe it's a key step in providing top-notch care for our patients. By taking the time to communicate with the patient's doctors and other medical personnel, we are better able to use our resources to care for the patients we transport.

To find out more about MedFlight911's advanced air ambulance services give us a call at 888-359-1911 or get a no-obligation advanced air ambulance quote here.

MedFlight911: Get your Air Medical transport started right now - Request a Transfer.



  • F. Z. CA

    We appreciated MedFlight911's professional service from beginning to end. You delivered a high-quality, smooth and friendly service not only to my father but also to our whole family.
  • A. R. Brussels

    At this level, one firm among those mentioned above, was offering noticeably a best quote: Medflight911.
  • J. T. KY

    MedFlight911 is fantastic! There is a genuine interest in the customer and the family. Communication was informative.
  • J. S. CA

    Dear WONDERFUL folks, First of all our hearts are overflowing with gratitude for the professional and compassionate way in which you have embraced our inquiries into your services. Thank you for all
  • L. C. TX

    Just a note to say thanks for all that you did for our family this past week. MedFlight911 went way over board in helping with JT's transport.
  • H. W. GA

    MedFlight911's service was Excellent! I would highly recommend MedFlight911 to anyone. The planning was seamless.
  • S. L. CA

    Thank you for your hard work and tireless effort in getting my father back to CA. I truly appreciated MedFlight911's capabilities in getting him safely back to his home.
  • R. N. Venezula

    One more time I would really like to thank you and your crew for all the help getting my father to Houston.
  • Katlin E. OR | Patient

    MedFlight911, I wanted to thank all of you for helping me and my twin boys with our medical transports. Although the trip felt like it was just minutes in length,
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