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Our Service Begins With You

At MedFlight911, we offer this promise to each and every one of our valued clients: "Our Service Begins with You."

That means from the moment you call our office we will:

  • Go above and beyond to help and serve you.
  • Make the process simple, easy and worry-free.
  • Take care of every detail so you don't have to.
  • Act as your partner and advocate throughout the process.
  • Treat your patient / loved one like family.
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October 18, 2011

Healthcare Providers Must Focus on the Patient's Best Interest

Facing a medical emergency, it can be tough to make decisions about what, and where, is the best medical care.  Healthcare providers – from doctors and nurses to case managers and medical transport providers – should do what is in the patient’s true best interest, regardless of the provider’s own financial interests.  Sometimes that means flying the patient thousands of miles to a specialized facility, or to be closer to family.  Sometimes it means staying put.  Sometimes it means referring the patient to a different provider.

Ultimately, of course, medical decisions are the patient’s to make.  But patients rely on their healthcare providers to give them unbiased, fact-based information about what is likely the best medical option.

Yet I hear story after story of unsuspecting patients and family members being surprised by medical transport bills that run into the tens of thousands, even hundreds of thousands of dollars.  “But the doctor told me it was what I needed!” is usually the patient’s response.

If an air ambulance transfer to a specialized facility is indeed medically necessary – the patient’s health depends on it – then it makes sense the transfer is the right choice.  But what about when the transfer isn’t medically necessary, when the patient’s health doesn’t depend on moving to another location?  That is, of course, the point where insurance companies typically raise their claim denial flags.  It’s also the point where patients start to ask, justifiably, questions about the advice they were given.

Some healthcare providers allow their financial interest in the patient to get in the way of recommending what is in the best interest of the patient.  I don’t know the specifics of the situations I hear about in the news, but when I read that a doctor at a far-away facility told the patient he could die if he didn’t come to that specialized facility – that she was the only doctor in the area who could give him the care he needed (despite the fact that doctors at the local facility say they had the expertise to provide the patient with the right care) – it seems, on the surface anyway, unconscionable.

So here’s a contrasting story: Earlier this year MedFlight911 got a call from a man who needed an air ambulance from his hometown hospital to a specialized medical facility a thousand miles away.  He couldn’t afford to pay for the air ambulance out of pocket.  I worked tirelessly for several days liaising between the patient and his health insurance company.

I was out to dinner with my wife and kids when I got the great-news call that the patient’s insurance had decided to cover the flight…with another medical transport provider.

When the patient asked why I wasn’t upset that MedFlight911 didn’t get the contract – that we had put in so many hours of hard work and didn’t get the compensated in the end – I replied that it was always our intention to find the best possible solution for the patient, whether that was with MedFlight911 or not.

MedFlight911: Get your Air Medical transport started right now - Request a Transfer.



  • A. R. Brussels

    At this level, one firm among those mentioned above, was offering noticeably a best quote: Medflight911.
  • S. L. CA

    Thank you for your hard work and tireless effort in getting my father back to CA. I truly appreciated MedFlight911's capabilities in getting him safely back to his home.
  • F. Z. CA

    We appreciated MedFlight911's professional service from beginning to end. You delivered a high-quality, smooth and friendly service not only to my father but also to our whole family.
  • H. W. GA

    MedFlight911's service was Excellent! I would highly recommend MedFlight911 to anyone. The planning was seamless.
  • L. C. TX

    Just a note to say thanks for all that you did for our family this past week. MedFlight911 went way over board in helping with JT's transport.
  • J. S. CA

    Dear WONDERFUL folks, First of all our hearts are overflowing with gratitude for the professional and compassionate way in which you have embraced our inquiries into your services. Thank you for all
  • Katlin E. OR | Patient

    MedFlight911, I wanted to thank all of you for helping me and my twin boys with our medical transports. Although the trip felt like it was just minutes in length,
  • J. T. KY

    MedFlight911 is fantastic! There is a genuine interest in the customer and the family. Communication was informative.
  • R. N. Venezula

    One more time I would really like to thank you and your crew for all the help getting my father to Houston.
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