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Our Service Begins With You

At MedFlight911, we offer this promise to each and every one of our valued clients: "Our Service Begins with You."

That means from the moment you call our office we will:

  • Go above and beyond to help and serve you.
  • Make the process simple, easy and worry-free.
  • Take care of every detail so you don't have to.
  • Act as your partner and advocate throughout the process.
  • Treat your patient / loved one like family.
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August 30, 2012

From Brazil to the United States: Managing the Logistics of a Worldwide Air Ambulance Flight

When it comes to an international long distance air ambulance transport, few people realize how complicated such a trip can be. Take a transport from Brazil to the United States that the MedFlight911 team recently completed. We saw firsthand the difficulty that can arise from differences between how the U.S. and Brazil regulate private aircraft.

First, some information about the transport: I had received a call from a Florida man who needed to arrange a medical transport for his elderly father. His dad was a Brazilian national who had fallen and broken his neck, paralyzing him from the neck down. At the time, the father was living in a small city north of Rio de Janeiro. Our job would be to transport him to the U.S., where he could be close to his family so they could oversee his medical care.

The journey from the U.S. to Brazil was 10 hours each way, including a stop in Puerto Rico. Instead of flying into one of the Brazil’s major cities, like Rio de Janeiro or Sao Paolo, we'd be landing in a small town whose only airport was actually a military installation. The facility was so small that fuel for our plane had to be trucked in from offsite. To further complicate matters, flying a private plane into Brazil can sometimes present challenges because of the way flights are regulated. As a result, we experienced some difficulty when we first landed there.

The Brazilian officials requested various documents and had some questions about whether or not the paperwork showing that our aircraft was safe to fly was current. Of course, everything was up to date (we'd never fly a plane that wasn't airworthy), but we still had to get a letter from an FAA office in Washington before we were allowed to proceed. Fortunately, it only took an hour to get the required documentation and get on our way.

In most cases, that hour wouldn't be a significant delay, but it matters a lot when you're dealing with an elderly man in very poor health. As we waited to get the all-clear from the Brazilian officials, the patient started to suffer from breathing difficulties. Ultimately, the crew had to contact his family and get the OK to insert a breathing tube while in flight. Fortunately, the MedFlight911 advanced air ambulance team was able to complete the procedure without any problems and get the patient safely to the receiving facility in Florida.

Worldwide air ambulance flights aren't always predictable, but our experienced team of pilots and medical professionals is always able to find a solution to any problems they encounter. That was certainly the case for this transport. Fortunately, everything came together and we got the patient to where he needed to be – which is always our highest priority!

To find out more about MedFlight911's advanced air ambulance services give us a call at 888-359-1911 or get a no-obligation long distance air ambulance transport quote here.


MedFlight911: Get your Air Medical transport started right now - Request a Transfer.



  • J. T. KY

    MedFlight911 is fantastic! There is a genuine interest in the customer and the family. Communication was informative.
  • H. W. GA

    MedFlight911's service was Excellent! I would highly recommend MedFlight911 to anyone. The planning was seamless.
  • A. R. Brussels

    At this level, one firm among those mentioned above, was offering noticeably a best quote: Medflight911.
  • R. N. Venezula

    One more time I would really like to thank you and your crew for all the help getting my father to Houston.
  • Katlin E. OR | Patient

    MedFlight911, I wanted to thank all of you for helping me and my twin boys with our medical transports. Although the trip felt like it was just minutes in length,
  • L. C. TX

    Just a note to say thanks for all that you did for our family this past week. MedFlight911 went way over board in helping with JT's transport.
  • J. S. CA

    Dear WONDERFUL folks, First of all our hearts are overflowing with gratitude for the professional and compassionate way in which you have embraced our inquiries into your services. Thank you for all
  • F. Z. CA

    We appreciated MedFlight911's professional service from beginning to end. You delivered a high-quality, smooth and friendly service not only to my father but also to our whole family.
  • S. L. CA

    Thank you for your hard work and tireless effort in getting my father back to CA. I truly appreciated MedFlight911's capabilities in getting him safely back to his home.
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