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Our Service Begins With You

At MedFlight911, we offer this promise to each and every one of our valued clients: "Our Service Begins with You."

That means from the moment you call our office we will:

  • Go above and beyond to help and serve you.
  • Make the process simple, easy and worry-free.
  • Take care of every detail so you don't have to.
  • Act as your partner and advocate throughout the process.
  • Treat your patient / loved one like family.
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August 02, 2011

Does Insurance Cover Air Ambulance Service? Part 1 - Travel Insurance

medical-travel-protectionMedFlight911 specializes in finding the right medical flight provider (and the right form of transport) at the lowest possible cost. We can do that in part because we have a large, worldwide network of the top medical transport providers.

But even then, the fact is that medical transport – by air ambulance, commercial air medical escort, or ground medical escort – is expensive.

Sometimes a patient’s health insurance provider will help pick up the tab (though not always). Next week I want to go into that discussion (“How can I find out if my health insurance policy covers air medical transport?”) in detail. Today, though, I want to talk about another kind of insurance that might cover medical air transport: travel insurance.

A few weeks ago Dr. Tim Stevenson, Aviation Medical Examiner at Virgin Atlantic, set out 8 tips for safe and healthy summer travel. #1: Take out travel insurance. “Many people don’t realise the real cost of medical emergencies abroad. For example, an air ambulance on the USA’s East Coast can cost up to £45,000. Travellers should ensure they take out adequate travel insurance. . .”

Stevenson, of course, was speaking from the perspective of a Brit travelling to the U.S. But the same principle holds true for Americans travelling internationally: if you have a medical emergency in some other country, how are you going to get home? And how are you going to pay for it?


What is travel insurance? Travel insurance covers medical expenses (including emergency medical flight evacuation), financial default of travel suppliers, and other losses incurred while traveling domestically or internationally. Temporary travel insurance can usually be arranged to cover exactly the duration of your trip; or a "multi-trip" policy can cover an unlimited number of trips within a set time frame.

Some notes on travel insurance coverage of air ambulance services:

  • Policies don’t typically cover “pre-existing conditions” (or, put another way, the illness or injury that necessitates your medical flight back to the U.S. must have been “unforeseen”). If you’re ill before you leave, your travel insurance carrier may deny coverage. Similarly, if you’re travelling to receive medical care somewhere else (often called “medical tourism”) travel insurance probably won’t pay for emergency medical air transport back home.
  • Typically, the insurance case manager and the receiving physician must agree that air medical transport is “medically necessary.”
  • Buy just the coverage you need. As it is with any insurance policy, it’s hard to say exactly how much coverage is “just right” (not too little, not too much). Your best bet is to work with the travel insurance provider to determine how much coverage is right for your unique situation, given factors such as your destination, your age, and your general state of health.

The cost of travel insurance varies, but is often relatively reasonable (especially given the range of coverage it provides – even beyond medical air transport). Most travel agencies and travel reservation websites (Orbitz or Expedia, for example) offer travel insurance options when you book.

Another alternative is to buy a membership plan with a company like Medjet Assist (who we’ve worked with before). It’s not a travel insurance plan, but rather a “medical evacuation membership program” which covers medical transport services at zero cost to the member.  (And with far fewer of the exclusions you’ll find with typical insurance policies.)  Membership fees start at $95 for coverage over a short, specified time frame; annual family coverage worldwide starts at $385.

MedFlight911: Get your Air Medical transport started right now - Request a Transfer.



  • J. T. KY

    MedFlight911 is fantastic! There is a genuine interest in the customer and the family. Communication was informative.
  • F. Z. CA

    We appreciated MedFlight911's professional service from beginning to end. You delivered a high-quality, smooth and friendly service not only to my father but also to our whole family.
  • H. W. GA

    MedFlight911's service was Excellent! I would highly recommend MedFlight911 to anyone. The planning was seamless.
  • Katlin E. OR | Patient

    MedFlight911, I wanted to thank all of you for helping me and my twin boys with our medical transports. Although the trip felt like it was just minutes in length,
  • R. N. Venezula

    One more time I would really like to thank you and your crew for all the help getting my father to Houston.
  • A. R. Brussels

    At this level, one firm among those mentioned above, was offering noticeably a best quote: Medflight911.
  • J. S. CA

    Dear WONDERFUL folks, First of all our hearts are overflowing with gratitude for the professional and compassionate way in which you have embraced our inquiries into your services. Thank you for all
  • S. L. CA

    Thank you for your hard work and tireless effort in getting my father back to CA. I truly appreciated MedFlight911's capabilities in getting him safely back to his home.
  • L. C. TX

    Just a note to say thanks for all that you did for our family this past week. MedFlight911 went way over board in helping with JT's transport.
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