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Our Service Begins With You

At MedFlight911, we offer this promise to each and every one of our valued clients: "Our Service Begins with You."

That means from the moment you call our office we will:

  • Go above and beyond to help and serve you.
  • Make the process simple, easy and worry-free.
  • Take care of every detail so you don't have to.
  • Act as your partner and advocate throughout the process.
  • Treat your patient / loved one like family.
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June 19, 2012

Dealing with the Unexpected When Arranging Commercial Air Medical Transport to Baltimore, Maryland

Sometimes, when it comes to air medical transport, even the best-laid plans can fall through. Take a recent case we had, a commercial medical escort from New Mexico to Maryland. The patient was a young man living in Santa Fe who had been hit by a car and sustained a pretty serious head injury.

The hospital in Santa Fe was ready to discharge the man, but it was clear he still needed some time to recover and wouldn't be able to live on his own again right away. Unfortunately, he didn't have any family members in the immediate area. His only relatives were his estranged father, who lived out of state, and an uncle, who lived in Baltimore. The hospital staff contacted the man's uncle, who said he'd be happy to care for his nephew as he made his recovery. But he wouldn't be able to come to New Mexico to pick up his nephew. That's when the hospital called us.

Though the patient didn't have any insurance, the hospital was willing to cover all the costs of a commercial medical escort from New Mexico to Maryland. With just a couple of days until the transport, we set about organizing all the details, from booking seats on a flight from Albuquerque to Baltimore, to arranging ground transportation between the hospital in Santa Fe and airport in Albuquerque.

The commercial medical transport was scheduled for Saturday, and by Friday afternoon, everything was set. Our air medical escort would accompany the patient from Santa Fe to Baltimore, assisting him with all aspects of the journey (including helping him get through the TSA screening, since he didn't have a driver's license or other form of identification). Once we got to Maryland, the uncle would meet us at the airport and take over his nephew’s care.

Then, late on Friday evening, we received a call from the uncle. He wanted to let us know he wouldn't be meeting us at the airport in Baltimore. For whatever reason, he'd decided that he wasn't able, financially or otherwise, to take on job of caring for a sick family member.

Naturally, that decision left us in an awkward spot. We were planning on picking up a patient and flying with him to Maryland the next day, but if there was no one there to meet him, we couldn't in good conscience just drop him at baggage claim and send him on his way. So we got in touch with the hospital right away, explaining the situation to the staff.

Ultimately, we ended up canceling that transport. The patient stayed in New Mexico and is recovering in a facility there. It was a tough situation, and it just goes to show that nothing is predicable when it comes to air medical transport. Sometimes, you have everything lined up and ready to go and it just doesn't work out. But the important thing is that we're prepared and ready to help if – and when – you need it.

To find out more about MedFlight911's commercial air medical transport services give us a call at 888-359-1911 or get a no-obligation air medical escort quote here.

MedFlight911: Get your Air Medical transport started right now - Request a Transfer.



  • H. W. GA

    MedFlight911's service was Excellent! I would highly recommend MedFlight911 to anyone. The planning was seamless.
  • A. R. Brussels

    At this level, one firm among those mentioned above, was offering noticeably a best quote: Medflight911.
  • S. L. CA

    Thank you for your hard work and tireless effort in getting my father back to CA. I truly appreciated MedFlight911's capabilities in getting him safely back to his home.
  • J. S. CA

    Dear WONDERFUL folks, First of all our hearts are overflowing with gratitude for the professional and compassionate way in which you have embraced our inquiries into your services. Thank you for all
  • Katlin E. OR | Patient

    MedFlight911, I wanted to thank all of you for helping me and my twin boys with our medical transports. Although the trip felt like it was just minutes in length,
  • R. N. Venezula

    One more time I would really like to thank you and your crew for all the help getting my father to Houston.
  • F. Z. CA

    We appreciated MedFlight911's professional service from beginning to end. You delivered a high-quality, smooth and friendly service not only to my father but also to our whole family.
  • L. C. TX

    Just a note to say thanks for all that you did for our family this past week. MedFlight911 went way over board in helping with JT's transport.
  • J. T. KY

    MedFlight911 is fantastic! There is a genuine interest in the customer and the family. Communication was informative.
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