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Call Us (888) 359-1911
Call Us (888) 359-1911
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Our Service Begins With You

At MedFlight911, we offer this promise to each and every one of our valued clients: "Our Service Begins with You."

That means from the moment you call our office we will:

  • Go above and beyond to help and serve you.
  • Make the process simple, easy and worry-free.
  • Take care of every detail so you don't have to.
  • Act as your partner and advocate throughout the process.
  • Treat your patient / loved one like family.
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May 18, 2012

Case Manager FAQs on Working with a Worldwide Air Ambulance Provider

Air medical transport is one of our specialties at MedFlight911. Often, we are transporting a patient from one facility to another for convalescence or specialty medical care. Other times, we are transporting a patient back home after an illness or injury.

Often we work directly with the patient or patient’s family to arrange the transport.  We also work with case managers to arrange transport for their patients.  I’ve found that when we’re working with a case manager who hasn’t used MedFlight911 Air Ambulance before, there are a handful of commonly asked questions.  So I’ve put together a list of those questions and their answers for you here today. And remember, you can always contact MedFlight911 directly.

What is MedFlight911's air medical transport service area?

This is the most common question we get asked. The answer is: the world. We can and often do transport patients from as far flung locations as India, Lebanon, and the Ukraine. We have used medical motor coaches to cover the U.S on the ground and medical escorts on commercial flights to accompany patients from the East coast to the West.

We have even helped hospital staff seal off hallways and stairwells with plastic sheeting to create a temperature-controlled tunnel so that a burn patient could be safely transferred to the waiting ambulance in frigid temperatures. In short, if your patient needs to get from point A to point B, regardless of where those points lie, we can and will make that happen.

What air ambulance services do you provide?
Another common question we receive is whether we can tailor our services to fit a patient's need. The answer is a resounding "yes." Some air ambulance providers are "one-size-fits-all” where every patient will travel the same way. At MedFlight911, we provide an array of services tailored to patient's specific medical needs. If an air ambulance is not appropriate, we have multiple other options including commercial air medical escort and ground medical transportation.

If your patient has a unique or complicated medical situation, we can create a solution to fit their needs. (To see what we mean, read our story of an incredibly complex Gulfstream IV air ambulance transport of a cancer patient along with seven of his family members, with their own medical issues, from Beirut to Houston.)

Who provides the air medical transport care?
At MedFlight911, our medical personnel are both highly experienced and extensively trained in their specialty. All our physicians are board-certified in emergency medicine and our critical care flight nurses, paramedics, and respiratory therapists are licensed and carry specialized certifications.

In addition to their impressive credentials, all of our healthcare providers live by the motto, "Our Service Begins with You." What that means is that from the first contact we have with a patient, their family, or a case manager, we strive to go above and beyond to make the process simple, easy, and worry-free while taking care of every detail and acting as a care partner and patient advocate. We treat every patient like family; it is not just about getting the patient from point A to B; it is about showing them compassion and respect.

If you have questions about scheduling an air medical transport for your client, call us today at       888-359-1911. One of our medically trained transport specialists is always happy to talk with you and walk you through the steps in the air medical transport process.


MedFlight911: Get your Air Medical transport started right now - Request a Transfer.



  • Katlin E. OR | Patient

    MedFlight911, I wanted to thank all of you for helping me and my twin boys with our medical transports. Although the trip felt like it was just minutes in length,
  • A. R. Brussels

    At this level, one firm among those mentioned above, was offering noticeably a best quote: Medflight911.
  • R. N. Venezula

    One more time I would really like to thank you and your crew for all the help getting my father to Houston.
  • S. L. CA

    Thank you for your hard work and tireless effort in getting my father back to CA. I truly appreciated MedFlight911's capabilities in getting him safely back to his home.
  • J. T. KY

    MedFlight911 is fantastic! There is a genuine interest in the customer and the family. Communication was informative.
  • H. W. GA

    MedFlight911's service was Excellent! I would highly recommend MedFlight911 to anyone. The planning was seamless.
  • J. S. CA

    Dear WONDERFUL folks, First of all our hearts are overflowing with gratitude for the professional and compassionate way in which you have embraced our inquiries into your services. Thank you for all
  • F. Z. CA

    We appreciated MedFlight911's professional service from beginning to end. You delivered a high-quality, smooth and friendly service not only to my father but also to our whole family.
  • L. C. TX

    Just a note to say thanks for all that you did for our family this past week. MedFlight911 went way over board in helping with JT's transport.
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