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Our Service Begins With You

At MedFlight911, we offer this promise to each and every one of our valued clients: "Our Service Begins with You."

That means from the moment you call our office we will:

  • Go above and beyond to help and serve you.
  • Make the process simple, easy and worry-free.
  • Take care of every detail so you don't have to.
  • Act as your partner and advocate throughout the process.
  • Treat your patient / loved one like family.
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June 21, 2012

Case Managers' Frequently Asked Air Ambulance and Medical Transport Questions Answered

Air medical transport is one of our specialties at MedFlight911 Air Ambulance. However, it is only one of many medical transport services we offer. And while we work closely with many families transporting a loved one, we also often work with case managers to arrange medical transport. Last month we covered some of the most commonly asked questions that we address with case managers; today we’ll focus on how we are able to tailor our services to best serve your patients’ needs.

When people think of an air ambulance, they often envision a helicopter dramatically landing on the roof of a hospital with wind blowing the waiting doctors’ hair. However, this type of emergency care is not typically arranged by a case manager – rather, emergency medical personnel at the scene of an accident call for a helicopter or ground transportation. So, if case managers are not arranging emergency care, how do they use an air ambulance company? What services does MedFlight911 provide to help case managers and their clients?

How MedFlight911 helps case managers’ clients with medical transport

Case managers are generally working with patients in non-emergency situations. These patients do not need to be transported immediately. However, they may require specialized care in another location or want to receive medical care closer to loved ones. Case managers are often faced with finding an affordable way for these patients to receive the care they need.

At MedFlight911, we pride ourselves on creating the best fit solution for our clients. We are not a one-size-fits-all company. Medical transport services can be tailored to each client’s specific needs and our primary goal is to find the most cost-effective and efficient way to get a patient to their destination safely. So, the question is – what services do we offer?

Air ambulance services
MedFlight911 offers bedside-to-bedside fixed-wing air ambulance service for patients in emergent (and non-emergent) situations. For patients who need to be transported quickly and need a high level of medical care, we recommend transport via a medically-equipped airplane with a medical crew including a critical care nurse and a critical care paramedic. With a range of different types of aircraft to choose from, with different medical configurations, we can ensure that the aircraft is equipped with the proper equipment and medical crew to take care of the patient in flight.

Air medical escort
For patients in a non-emergent situation, we also provide commercial medical escort services. In these cases, a nurse or paramedic accompanies the patient on a commercial airline. The air medical escort makes the process of traveling on a commercial airline with medical issues significantly easier. The air medical escort will accompany the patient from the departing facility to the airport, arrange transportation services at the airport, accompany the patient through the security and boarding process, provide in-flight care, and then see to it that the patient gets to their final destination.

Medical motor coach
Sometimes, air travel is neither necessary nor practical for the patient. For patients who are in stable medical condition, transport on a medical motor coach can be more comfortable and affordable than air travel. MedFlight911 provides bedside-to-bedside service – our medical crew and coach driver will met the patient at the departing facility, transfer the patient and drive to the receiving facility. Patients have more room to bring belongings, and more flexibility for stretching out or lying down while en route.

So there are a number of different types of medical transport, and they all serve different purposes. We understand that it can be confusing to know which is the right form of medical transport for your client. That’s what we’re here for; we’ll help you determine what type of transport best serves your client’s needs.

To find out more about MedFlight911’s worldwide air ambulance services, give us a call at 1-888-359-1911or get a no-obligation medical transport quote here.

MedFlight911: Get your Air Medical transport started right now - Request a Transfer.



  • F. Z. CA

    We appreciated MedFlight911's professional service from beginning to end. You delivered a high-quality, smooth and friendly service not only to my father but also to our whole family.
  • L. C. TX

    Just a note to say thanks for all that you did for our family this past week. MedFlight911 went way over board in helping with JT's transport.
  • R. N. Venezula

    One more time I would really like to thank you and your crew for all the help getting my father to Houston.
  • J. S. CA

    Dear WONDERFUL folks, First of all our hearts are overflowing with gratitude for the professional and compassionate way in which you have embraced our inquiries into your services. Thank you for all
  • J. T. KY

    MedFlight911 is fantastic! There is a genuine interest in the customer and the family. Communication was informative.
  • S. L. CA

    Thank you for your hard work and tireless effort in getting my father back to CA. I truly appreciated MedFlight911's capabilities in getting him safely back to his home.
  • A. R. Brussels

    At this level, one firm among those mentioned above, was offering noticeably a best quote: Medflight911.
  • Katlin E. OR | Patient

    MedFlight911, I wanted to thank all of you for helping me and my twin boys with our medical transports. Although the trip felt like it was just minutes in length,
  • H. W. GA

    MedFlight911's service was Excellent! I would highly recommend MedFlight911 to anyone. The planning was seamless.
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