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Our Service Begins With You

At MedFlight911, we offer this promise to each and every one of our valued clients: "Our Service Begins with You."

That means from the moment you call our office we will:

  • Go above and beyond to help and serve you.
  • Make the process simple, easy and worry-free.
  • Take care of every detail so you don't have to.
  • Act as your partner and advocate throughout the process.
  • Treat your patient / loved one like family.
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July 22, 2014

What Happens if Your MedFlight911 Air Ambulance Trip is Cancelled?

cancelling-patient-transportLast week we talked about what happens if your ground transportation or air medical escort trip gets canceled. This week we're going to discuss what happens if your air ambulance trip gets canceled or postponed. When working in the medical field, issues arise and plans change. We understand how delicate medical transportation can be, which is why we approach every situation with a focus on our patient's needs and flexibility.

Typically an air ambulance trip is arranged several hours to several days ahead of time. We work within a "window of movement" and airplane availability to plan and execute every medical transport that comes our way. We do our very best to ensure that the plane and crew are where they're supposed to be and on time, however, sometimes things come up that are out of our control.

Reasons for cancellation or postponement of an air ambulance trip

Delays don't happen often, but when they do they can cause the loss of an aircraft for that trip until the next time slot is available. Other times we have to postpone or cancel a trip because the facility that we are transporting the patient to doesn't have a bed available at that time or the patient is not fit to travel. Less commonly we have to postpone or cancel an air ambulance trip due to poor weather conditions, political unrest (this happens more with international air ambulances), airport closures, airplane issue or crew issues, or sadly patient death. In the case of a delay or postponement, the patient's family are only liable of our administrative costs for arranging that trip. These costs are very reasonable.

What happens if you cancel your air ambulance trip?

A patient's family can cancel an air ambulance at no extra cost, other than administrative fees, up until the plane starts moving. However, once an airplane is heading to the patient, the family is liable for the expenses incurred up to the entire cost of the trip – plane, crew, gas, equipment, and so on. In addition, if a plane has been held overnight at a location due to a change in patient status, the family can be held liable for any and all additional crew or aircraft costs.

Anytime an air ambulance trip is canceled, MedFlight911 works closely with the patient and/or their family to ensure that the problem gets resolved quickly. We know that these situations are stressful and we do everything possible to make the process as smooth as possible.

MedFligth911 treats all of our patients and medical transports with the utmost care, even in the event of postponement or cancelations. For more information, call us at 888-359-1911 or get a no-obligation air ambulance quote here.

 

MedFlight911: Get your Air Medical transport started right now - Request a Transfer.

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Testimonials

  • S. L. CA

    Thank you for your hard work and tireless effort in getting my father back to CA. I truly appreciated MedFlight911's capabilities in getting him safely back to his home.
  • J. S. CA

    Dear WONDERFUL folks, First of all our hearts are overflowing with gratitude for the professional and compassionate way in which you have embraced our inquiries into your services. Thank you for all
  • H. W. GA

    MedFlight911's service was Excellent! I would highly recommend MedFlight911 to anyone. The planning was seamless.
  • A. R. Brussels

    At this level, one firm among those mentioned above, was offering noticeably a best quote: Medflight911.
  • F. Z. CA

    We appreciated MedFlight911's professional service from beginning to end. You delivered a high-quality, smooth and friendly service not only to my father but also to our whole family.
  • Katlin E. OR | Patient

    MedFlight911, I wanted to thank all of you for helping me and my twin boys with our medical transports. Although the trip felt like it was just minutes in length,
  • R. N. Venezula

    One more time I would really like to thank you and your crew for all the help getting my father to Houston.
  • L. C. TX

    Just a note to say thanks for all that you did for our family this past week. MedFlight911 went way over board in helping with JT's transport.
  • J. T. KY

    MedFlight911 is fantastic! There is a genuine interest in the customer and the family. Communication was informative.
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