Beyond Medical Transport, Helping Patients & Families in Tough Times
Last week, I wrote about how MedFlight911 air ambulance was able to help a case manager resolve a difficult patient case. To recap, the case manager had a patient who had been in a serious car accident with her father. The dad had passed away, and the patient's family wanted to get her back to her home state so that she could be closer to her loved ones during her recovery. Finances were an issue, so we stepped in and recommended a medical motor coach as a more affordable transport option than a traditional air ambulance.
Helping alleviate the stress case managers feel when trying to figure out how best to get the patient to where he or she needs to go is one of the added benefits we provide. Obviously, our service is medical transport – providing medical care while getting the patient from point A to point B. But often, we end up providing so much more, like taking a huge burden off the case manager’s shoulders or, in many cases, being a shoulder to cry on for grieving family members.
Often, up to the point of transport, family members have been surviving on pure adrenalin, running in many directions at once trying to arrange the medical care and transport for their loved one. They often have not yet had time to process their own feelings, especially when the family member’s illness or injury was unexpected. When we transported the young boy who had been badly injured in a play accident a couple of years ago, for example, his mother travelled with us. She was the picture of composure until her son, settled into his stretcher on the air ambulance, dosed off to sleep. It wasn’t until then that she felt like things were under control, taken care of, and her emotions came flooding to the surface.
Our team was there for the mother as she started the grieving process, which she was able to do because she knew that her son was being taken care of by our team. This is the kind of service that you can't put a price on. Sure, the most important (and obvious) aspect of our job at MedFlight911 air ambulance has to do with the nuts and bolts of arranging a transport and making sure the patient gets the medical care he or she needs. But there's a more emotional component to our services as well. Because we're so experienced with helping patients and families, we're able to provide them with a unique kind of support. We know what they're going through, and we're able to lend a sympathetic ear – and sometimes a shoulder to cry on – when people need it most. When we're able to do that, it makes our job so much more meaningful and rewarding, because we can see how much it matters to the people who we serve.
Often, too, our patients experience benefits outside what would be considered our service of medical transport. The elderly woman who we transported from her home on the West coast to live with her son in Texas, for example, hadn’t had a good night’s sleep in years. But in the motor coach the rhythm of the road was so relaxing that she almost immediately fell into a deep sleep – the motor coach was actually a welcome respite from the hectic atmosphere of the nursing home, where the constant comings and goings of doctors and nurses made it impossible to get a good night's rest. The motion and gentle vibration of the motor coach lulled her into a 12-hour deep sleep, which she awoke from finally feeling rested (which greatly improved her outlook on what was a tough move for her).
So while being excellent at providing medical care while transporting our patients is our first and most important goal, going above and beyond that to provide the caring human touch – a shoulder for the family to cry on, the patient’s first good night’s sleep in years – is the reason why we’ve dedicated ourselves to this business.
To find out more about MedFlight911's medical motor coach services, give us a call at 888-359-1911 or get a no-obligationlong-distance medical transport quote here.