MedFlight911 Assists a Family in Need

Here at MedFlight911, we see a lot of very sad situations. Some of the saddest are those situations where children are involved. All of our staff is trained to provide the utmost care to all of our patients, but when children are involved it is very beneficial to have other professionals on our team that are trained to help children through traumatic situations. In one of our recent transfers, we worked with a wonderful pediatric social worker who not only helped the children and the family, but was a great help to us as well.

The family was on vacation with multiple children when their mother was injured in an accident and declared brain dead. The children were very traumatized by the accident and their mother's future prospects so Jennifer Clark, a pediatric social worker, was asked to be involved in their situation. The mother and the family needed transport to a hospice facility near their home and Jennifer helped them arrange it. She was familiar with air ambulance transport from a previous job working with child burn victims. Jennifer contacted Grace on Wings, a charity air ambulance company, and they referred her to MedFlight911.

Originally, the family wanted an air ambulance, but the quotes were too expensive for them. MedFlight911 discussed the option of a medical motor coach, which was substantially less, so they decided to go that route instead. We were able to arrange for transport for the next day.

Typically, MedFlight911 has all of the necessary equipment for a medical transport; however, in this case, the patient needed a special medication pump. "They borrowed the pump from the hospital and returned it the very next day," Jennifer Clark said. "I was so surprised and impressed!"

Once the transport was complete and the family made it safely to their destination, we called Jennifer to ask her about her experience in working with MedFlight911: "Dee [McCluskey] was absolutely fantastic. He was so easy to work with and gave great information and follow-ups. My favorite thing about him was that he called with updates from the road. He called twice at different points to let me know where they were and then he called when they reached their final destination to let me know where they were home. Working with MedFlight911 was truly a wonderful experience."

One of our top priorities as a medical transportation company is to provide the highest quality medical services with utmost care and compassion for everyone involved. It is always wonderful to work with someone who shares the same goals. It was truly a pleasure to work with Jennifer Clark in this saddening situation.

MedFlight911 is so passionate about providing the best care, especially is difficult situations. Call us at 888-359-1911 or get a no-obligation medical transport quote here.