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Our Service Begins With You

At MedFlight911, we offer this promise to each and every one of our valued clients: "Our Service Begins with You."

That means from the moment you call our office we will:

  • Go above and beyond to help and serve you.
  • Make the process simple, easy and worry-free.
  • Take care of every detail so you don't have to.
  • Act as your partner and advocate throughout the process.
  • Treat your patient / loved one like family.
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August 19, 2014

MedFlight911 Assists a Family in Need

assisting-a-family-in-need-medflight911-air-ambulanceHere at MedFlight911, we see a lot of very sad situations. Some of the saddest are those situations where children are involved. All of our staff is trained to provide the utmost care to all of our patients, but when children are involved it is very beneficial to have other professionals on our team that are trained to help children through traumatic situations. In one of our recent transfers, we worked with a wonderful pediatric social worker who not only helped the children and the family, but was a great help to us as well.

The family was on vacation with multiple children when their mother was injured in an accident and declared brain dead. The children were very traumatized by the accident and their mother's future prospects so Jennifer Clark, a pediatric social worker, was asked to be involved in their situation. The mother and the family needed transport to a hospice facility near their home and Jennifer helped them arrange it. She was familiar with air ambulance transport from a previous job working with child burn victims. Jennifer contacted Grace on Wings, a charity air ambulance company, and they referred her to MedFlight911.

Originally, the family wanted an air ambulance, but the quotes were too expensive for them. MedFlight911 discussed the option of a medical motor coach, which was substantially less, so they decided to go that route instead. We were able to arrange for transport for the next day.

Typically, MedFlight911 has all of the necessary equipment for a medical transport; however, in this case, the patient needed a special medication pump. "They borrowed the pump from the hospital and returned it the very next day," Jennifer Clark said. "I was so surprised and impressed!"

Once the transport was complete and the family made it safely to their destination, we called Jennifer to ask her about her experience in working with MedFlight911: "Dee [McCluskey] was absolutely fantastic. He was so easy to work with and gave great information and follow-ups. My favorite thing about him was that he called with updates from the road. He called twice at different points to let me know where they were and then he called when they reached their final destination to let me know where they were home. Working with MedFlight911 was truly a wonderful experience."

One of our top priorities as a medical transportation company is to provide the highest quality medical services with utmost care and compassion for everyone involved. It is always wonderful to work with someone who shares the same goals. It was truly a pleasure to work with Jennifer Clark in this saddening situation.

MedFlight911 is so passionate about providing the best care, especially is difficult situations. Call us at 888-359-1911 or get a no-obligation medical transport quote here.

 

MedFlight911: Get your Air Medical transport started right now - Request a Transfer.

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Testimonials

  • H. W. GA

    MedFlight911's service was Excellent! I would highly recommend MedFlight911 to anyone. The planning was seamless.
  • L. C. TX

    Just a note to say thanks for all that you did for our family this past week. MedFlight911 went way over board in helping with JT's transport.
  • S. L. CA

    Thank you for your hard work and tireless effort in getting my father back to CA. I truly appreciated MedFlight911's capabilities in getting him safely back to his home.
  • J. S. CA

    Dear WONDERFUL folks, First of all our hearts are overflowing with gratitude for the professional and compassionate way in which you have embraced our inquiries into your services. Thank you for all
  • F. Z. CA

    We appreciated MedFlight911's professional service from beginning to end. You delivered a high-quality, smooth and friendly service not only to my father but also to our whole family.
  • A. R. Brussels

    At this level, one firm among those mentioned above, was offering noticeably a best quote: Medflight911.
  • J. T. KY

    MedFlight911 is fantastic! There is a genuine interest in the customer and the family. Communication was informative.
  • Katlin E. OR | Patient

    MedFlight911, I wanted to thank all of you for helping me and my twin boys with our medical transports. Although the trip felt like it was just minutes in length,
  • R. N. Venezula

    One more time I would really like to thank you and your crew for all the help getting my father to Houston.
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