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Our Service Begins With You

At MedFlight911, we offer this promise to each and every one of our valued clients: "Our Service Begins with You."

That means from the moment you call our office we will:

  • Go above and beyond to help and serve you.
  • Make the process simple, easy and worry-free.
  • Take care of every detail so you don't have to.
  • Act as your partner and advocate throughout the process.
  • Treat your patient / loved one like family.
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January 20, 2012

10 Steps in Arranging Air Medical Transport, Part 2

Wednesday’s blog post covered Steps 1 through 4 in arranging air medical transport, from choosing an air ambulance provider to finding the right form of medical transport (read 10 Steps in Arranging Air Medical Transport, Part 1). Today, we’ll review the last six steps – from contacting your insurance company to figuring out what to do with the luggage.

5. Contact your insurance company – we can do it together

If you are planning to file a claim for reimbursement with your insurance company, it’s important to bring them into the discussion early on.  We can call your insurance company together and the MedFlight911 air ambulance transport coordinator will work with the case manager at the insurance company.  We can’t guarantee that your insurance company will decide to cover the transport, but we’ll do everything we can to help make it happen.

6. Coordinate with the departing and receiving facilities – we take care of this

Once we’ve decided the form of medical transport that is best for the patient, we will coordinate with the departing facility about the day and time we’ll arrive to pick up the patient, who will be the air medical transport crew arriving, and the form of transport we’ll use to transfer the patient from the departing facility to the airport.  We will also coordinate with the receiving facility about the day and time we’ll arrive to transfer the patient into their care.

7. Arrange facility-to-airport transport – we do this

How will the patient get from the departing facility to the airport or fixed-base of operation (FBO)?  Will it be a ground ambulance, a stretcher van, or an executive car?  Based on the patient’s medical condition we’ll determine the best way to transfer the patient from the departing facility to the airport or aircraft at the FBO.  We’ll do the same for the patient’s transfer from the airport or FBO at the other end to the receiving facility.  Your MedFlight911 transport coordinator we take care of these arrangements for you.

8. How to prepare if passenger(s) are accompanying the patient

In some cases family members or friends may accompany the patient in the air ambulance (for a detailed discussion, see Top 5 Worldwide Air Ambulance Service FAQs).  Any passengers accompanying the patient on the flight should arrive at the departing facility at least 30 minutes prior to facility departure time to accompany the patient and the flight crew in the ground ambulance (or, for more than one passenger, to follow the ground ambulance).  The passenger(s) may also opt to meet the patient at the airport or FBO at least 30 minutes prior to scheduled flight departure time.

9. How to prepare if pet(s) are accompanying the patient

In some cases pets will be allowed to accompany the patient in the air ambulance.  Pet arrangements must be made in advance, and the pet(s) must be transported in an approved pet carrier. Pets will not be allowed out of the carrier during the flight. To avoid disappointment or misunderstandings, please discuss any pet arrangements with your MedFlight911 transport coordinator.

10. Preparing luggage

If the patient is travelling on a medically-configured air ambulance jet, space is extremely limited, so patients and passengers may only bring one carry-on per person (no larger than 22”x14”x9” – a typical carry-on size) unless otherwise noted by your MedFlight911 transport coordinator.  If the patient is travelling on a commercial airplane with an air medical transport escort, then the airline’s luggage limits apply.

For more detail on how to get the patient’s luggage from point A to point B, see How Much Luggage Can I Bring on an Air Ambulance?

To read more about the MedFlight911 medical transport process, click here to request a copy of our “What to Expect” informational flyer.

MedFlight911: Get your Air Medical transport started right now - Request a Transfer.

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Testimonials

  • J. S. CA

    Dear WONDERFUL folks, First of all our hearts are overflowing with gratitude for the professional and compassionate way in which you have embraced our inquiries into your services. Thank you for all
  • S. L. CA

    Thank you for your hard work and tireless effort in getting my father back to CA. I truly appreciated MedFlight911's capabilities in getting him safely back to his home.
  • J. T. KY

    MedFlight911 is fantastic! There is a genuine interest in the customer and the family. Communication was informative.
  • L. C. TX

    Just a note to say thanks for all that you did for our family this past week. MedFlight911 went way over board in helping with JT's transport.
  • A. R. Brussels

    At this level, one firm among those mentioned above, was offering noticeably a best quote: Medflight911.
  • R. N. Venezula

    One more time I would really like to thank you and your crew for all the help getting my father to Houston.
  • F. Z. CA

    We appreciated MedFlight911's professional service from beginning to end. You delivered a high-quality, smooth and friendly service not only to my father but also to our whole family.
  • H. W. GA

    MedFlight911's service was Excellent! I would highly recommend MedFlight911 to anyone. The planning was seamless.
  • Katlin E. OR | Patient

    MedFlight911, I wanted to thank all of you for helping me and my twin boys with our medical transports. Although the trip felt like it was just minutes in length,
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