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Our Service Begins With You

At MedFlight911, we offer this promise to each and every one of our valued clients: "Our Service Begins with You."

That means from the moment you call our office we will:

  • Go above and beyond to help and serve you.
  • Make the process simple, easy and worry-free.
  • Take care of every detail so you don't have to.
  • Act as your partner and advocate throughout the process.
  • Treat your patient / loved one like family.
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January 18, 2012

10 Steps in Arranging Air Medical Transport, Part 1

So the doctor says your loved one needs to get to a medical facility in another country/state/city. How will you get them there? In this 2-part series learn the 10 steps in arranging air medical transport for yourself or your loved one.

1. Choose a receiving facility

The facility – hospital, rehab center, care facility, etc. – where the patient is currently at is called the "departing facility." The "receiving facility," then, is the place where the patient is going. In most cases, the patient's doctor, case manager, or social worker will have already recommended the receiving facility, and will help the patient and family make arrangements with that facility.

2. Choose an air ambulance provider

Now, how to get there? Depending on the severity of the patient's medical condition, if the receiving facility is relatively close – within a radius of a couple hundred miles – then a ground ambulance or helicopter ambulance (also called a rotor wing air ambulance) might be the right mode of transportation; MedFlight911 and most other air ambulance providers do not offer either of those services.

But if the patient is travelling outside a radius of 300 miles or so then he or she will need either an air ambulance medically-configured private jet, an air medical escort on a commercial flight, or a medically-configured motor coach. Many air ambulance providers, like MedFlight911, provide that range of medical transport options.

Beyond determining whether you need a ground, helicopter, or air ambulance, how do you choose a provider? Of course the decision is important – the life of the patient is in that provider's hands. Yet it can be hard on the Internet to tell which provider is best. First choose a small handful of providers who seem like they might be good – based on the information they provide on their website or a recommendation from a case manager – and then call them. A conversation will tell you a lot.

For more detail on choosing an air ambulance provider, see 5 Questions to Ask an Air Ambulance Provider.

3. Give the air ambulance provider background information – we'll ask all the right questions

Once you've chosen the air ambulance provider, you'll need to give their transport coordinator detailed information about where the patient is now (departing facility), where the patient needs to go (receiving facility) and the patient's medical condition. You'll also need to give permission for the air ambulance flight coordinator to talk with the patient's doctors and nurses at both the departing and receiving facilities. Our air ambulance medical crew will be taking over medical care of the patient between the departing facility and the receiving facility, so we need to have all of the information that the doctors and nurses do.

4. Determine the right form of transport – we'll help

Based on the patient's medical conditions, the locations of the departing and receiving facilities, and any other circumstances (family members accompanying the patient, for example), your MedFlight911 transport coordinator will help you determine the form of transport that is best for the patient. In some cases, it will be an air ambulance – a medically-configured jet. In other cases, it will be an air medical transport escort who accompanies the patient on a commercial flight. Or, it could be a medically-configured motor coach.

This is not a decision that you'll make on your own. Based on our experience and expertise, a full knowledge of the factors described above, and an understanding of insurance and other financial-related factors, we will recommend that medical transport option that is best for the patient. For more detail on choosing the right form of medical transport, see How Do I Decide Which Type of Medical Transport Is Right for Me (or My Loved One)?

To read more about the MedFlight911 medical transport process, click here to request a copy of our "What to Expect" informational flyer. And stay tuned for Friday's blog with steps 5-10.

MedFlight911: Get your Air Medical transport started right now - Request a Transfer.



  • R. N. Venezula

    One more time I would really like to thank you and your crew for all the help getting my father to Houston.
  • F. Z. CA

    We appreciated MedFlight911's professional service from beginning to end. You delivered a high-quality, smooth and friendly service not only to my father but also to our whole family.
  • J. T. KY

    MedFlight911 is fantastic! There is a genuine interest in the customer and the family. Communication was informative.
  • L. C. TX

    Just a note to say thanks for all that you did for our family this past week. MedFlight911 went way over board in helping with JT's transport.
  • H. W. GA

    MedFlight911's service was Excellent! I would highly recommend MedFlight911 to anyone. The planning was seamless.
  • A. R. Brussels

    At this level, one firm among those mentioned above, was offering noticeably a best quote: Medflight911.
  • Katlin E. OR | Patient

    MedFlight911, I wanted to thank all of you for helping me and my twin boys with our medical transports. Although the trip felt like it was just minutes in length,
  • J. S. CA

    Dear WONDERFUL folks, First of all our hearts are overflowing with gratitude for the professional and compassionate way in which you have embraced our inquiries into your services. Thank you for all
  • S. L. CA

    Thank you for your hard work and tireless effort in getting my father back to CA. I truly appreciated MedFlight911's capabilities in getting him safely back to his home.
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