Many of our patients and patients’ family members tell us that the process of finding an air ambulance provider was very daunting. Already stressed, scared, and emotional, they had to somehow find a company that would medically care for and transport themselves or their loved one. Typically, they began their search on Google, but often found it hard to discern which air ambulance company would provide the most effective transport — and which just had nice websites.
If that’s where you’re at in the process, we’ve put together a list of 4 tips to help you choose the right air ambulance provider for yourself or your loved one.
1. Get a referral or reference: Referrals or references from satisfied customers are one way to determine that an air ambulance company is legit. Testimonials on a website are a good start, but you should also ask to speak directly to customers. Even better is a direct referral from someone you know and trust.
2. Check the company’s professional accreditation or affiliation: Legitimate air ambulance providers are usually affiliated with one or more professional organizations, like the Association of Air Medical Services (AAMS). Verify the company’s affiliation by calling the organization or visiting its website. MedFlight911 air ambulance is affiliated AAMS, as well as with the National Business Aviation Association and the Case Managers Association of America.
3. Check with the Better Business Bureau: You can find out a business’s rating and research complaints against the company on the Better Business Bureau (BBB) website. BBB-accredited businesses have made a commitment to trust, honesty, transparency, and integrity in their business dealings. You can see MedFlight911′s Better Business Bureau rating and accreditation information here.
4. Ask questions: When you call to speak with the representative of an air ambulance provider, they should be able to provide clear answers to questions you ask about the medical crew’s training, how you will be billed for services, what specific services will be provided, the company’s safety record, and more. If the person you’re talking with isn’t forthcoming or you can’t get the answers you need, look elsewhere.
Choosing an air ambulance provider isn’t something that most people have experience with, which can make it a daunting process. But it pays to do your research before hiring someone, just as when you’re choosing any other service provider. Most important, go with your gut – if something seems fishy, it probably is. And when you’re talking about the health and safety of a loved one, it’s better to be safe than sorry.
To find out more about MedFlight911′s air ambulance services, give us a call at 888-359-1911 or get a no-obligation air medical transport quote here.